17
NPS
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MaxLinear
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About MaxLinear's Brand
MaxLinear offers integrated radio frequency analog and mixed signal semiconductor solutions for broadband communications applications.
Brand at a Glance
47%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
MaxLinear NPS
MaxLinear's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether MaxLinear's customers would recommend using the product based on a scale of -100 to 100.
MaxLinear Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
MaxLinear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 0 | May 2024 | 0 |
Dec 2024 25 | Dec 2024 | 25 |
Feb 2025 40 | Feb 2025 | 40 |
Apr 2025 17 | Apr 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MaxLinear Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of MaxLinear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MaxLinear Product Quality
3.7/5
MaxLinear has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MaxLinear's overall Product Quality score rated by its users and customers.
MaxLinear Product Information
MaxLinear’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.maxlinear.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
MaxLinear Pricing
MaxLinear ROI & Value For Money
3.7/5
MaxLinear has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MaxLinear's overall ROI score rated by its users and customers.
MaxLinear Customer Satisfaction (CSAT)
MaxLinear Customer Satisfaction (CSAT) Score
60 / 100
MaxLinear has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MaxLinear Customer Service
3.8/5
MaxLinear has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About MaxLinear's Customer Service
Address
2051 Palomar Airport Road, Suite 100, Carlsbad, CA 92011
Website
http://www.maxlinear.com
Phone Number
760-692-0711
MaxLinear as an Employer
4.6/5
MaxLinear has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MaxLinear scored a 17 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of MaxLinear would recommend the brand to a friend. ENPS measures how likely MaxLinear employees would recommend working at MaxLinear to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
