-34
NPS
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Brand Page
MaxMind
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About MaxMind's Brand
MaxMind provides IP geolocation and online fraud detection tools for businesses to prevent fraudulent online transactions.
Brand at a Glance
55%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
MaxMind NPS
MaxMind's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether MaxMind's customers would recommend using the product based on a scale of -100 to 100.
MaxMind Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
MaxMind NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
May 2024 0 | May 2024 | 0 |
Sep 2025 -33 | Sep 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MaxMind Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MaxMind users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MaxMind Product Quality
3/5
MaxMind has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MaxMind's overall Product Quality score rated by its users and customers.
MaxMind Product Information
MaxMind’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
FinTech
SaaS
MaxMind Pricing
MaxMind ROI & Value For Money
3.3/5
MaxMind has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MaxMind's overall ROI score rated by its users and customers.
MaxMind Customer Satisfaction (CSAT)
MaxMind Customer Satisfaction (CSAT) Score
67 / 100
MaxMind has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MaxMind Customer Service
2.7/5
MaxMind has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About MaxMind's Customer Service
Address
24 Crescent St., Suite 301, Waltham, MA
Website
http://www.maxmind.com/en/contact
MaxMind as an Employer
2.2/5
MaxMind has a 2.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
MaxMind scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MaxMind would recommend the brand to a friend. ENPS measures how likely MaxMind employees would recommend working at MaxMind to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
