50
NPS
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May Trucking
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About May Trucking's Brand
May Trucking Company operates a fleet of more than 1,000 tractors, providing transportation services throughout the United States.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
May Trucking NPS
May Trucking's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether May Trucking's customers would recommend using the product based on a scale of -100 to 100.
May Trucking Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
May Trucking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
May Trucking Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of May Trucking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
May Trucking Product Quality
5/5
May Trucking has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock May Trucking's overall Product Quality score rated by its users and customers.
May Trucking Product Information
May Trucking’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://maytrucking.com/
- Company Size
- 501-1,000 Employees
Industry
Transportation
May Trucking Pricing
May Trucking ROI & Value For Money
5/5
May Trucking has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock May Trucking's overall ROI score rated by its users and customers.
May Trucking Customer Satisfaction (CSAT)
May Trucking Customer Satisfaction (CSAT) Score
50 / 100
May Trucking has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
May Trucking Customer Service
5/5
May Trucking has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock May Trucking's overall Customer Service score rated by its users and customers.
About May Trucking's Customer Service
Address
4185 Brooklake Road NE, Salem, OR 97305
Website
http://maytrucking.com/
Phone Number
5033937030
May Trucking as an Employer
2.3/5
May Trucking has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
May Trucking scored a 50 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of May Trucking would recommend the brand to a friend. ENPS measures how likely May Trucking employees would recommend working at May Trucking to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 23% | Promoters |
|---|---|
| 21% | Passive |
| 56% | Detractors |
