28
NPS
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Mayer Brown
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About Mayer Brown's Brand
Mayer Brown is a leading global law firm with offices in key business centers across the Americas, Asia and Europe.
Brand at a Glance
47%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Mayer Brown NPS
Mayer Brown's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Mayer Brown's customers would recommend using the product based on a scale of -100 to 100.
Mayer Brown Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Mayer Brown NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Jan 2024 17 | Jan 2024 | 17 |
Apr 2024 29 | Apr 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mayer Brown Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Mayer Brown users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mayer Brown Product Quality
3.5/5
Mayer Brown has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mayer Brown's overall Product Quality score rated by its users and customers.
Mayer Brown Product Information
Mayer Brown’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.mayerbrown.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Mayer Brown Pricing
Mayer Brown ROI & Value For Money
3.5/5
Mayer Brown has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Mayer Brown Customer Satisfaction (CSAT)
Mayer Brown Customer Satisfaction (CSAT) Score
50 / 100
Mayer Brown has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mayer Brown Customer Service
3.8/5
Mayer Brown has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Mayer Brown's Customer Service
Address
71 S. Wacker Drive, Chicago, IL
Website
http://www.mayerbrown.com/
Phone Number
1(312) 782-0600
Mayer Brown as an Employer
3.4/5
Mayer Brown has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Mayer Brown scored a 28 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Mayer Brown would recommend the brand to a friend. ENPS measures how likely Mayer Brown employees would recommend working at Mayer Brown to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
