37
NPS
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MB Financial Bank
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About MB Financial Bank's Brand
MB Financial Bank is a wholly-owned subsidiary of MB Financial, Inc. (NASDAQ:MBFI).
Brand at a Glance
59%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
MB Financial Bank NPS
MB Financial Bank's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether MB Financial Bank's customers would recommend using the product based on a scale of -100 to 100.
MB Financial Bank Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
MB Financial Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 17 | Mar 2022 | 17 |
May 2023 29 | May 2023 | 29 |
Jun 2024 37 | Jun 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MB Financial Bank Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of MB Financial Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MB Financial Bank Product Quality
3.9/5
MB Financial Bank has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MB Financial Bank's overall Product Quality score rated by its users and customers.
MB Financial Bank Product Information
MB Financial Bank’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.mbfinancial.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
MB Financial Bank Pricing
MB Financial Bank ROI & Value For Money
3.7/5
MB Financial Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MB Financial Bank's overall ROI score rated by its users and customers.
MB Financial Bank Customer Satisfaction (CSAT)
MB Financial Bank Customer Satisfaction (CSAT) Score
100 / 100
MB Financial Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MB Financial Bank Customer Service
3.9/5
MB Financial Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MB Financial Bank's overall Customer Service score rated by its users and customers.
About MB Financial Bank's Customer Service
Address
800 W. Madison Street, Chicago, IL
Website
https://www.mbfinancial.com/
Phone Number
1(855)306-7510
MB Financial Bank as an Employer
4.6/5
MB Financial Bank has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MB Financial Bank scored a 37 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MB Financial Bank would recommend the brand to a friend. ENPS measures how likely MB Financial Bank employees would recommend working at MB Financial Bank to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
