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About MC+A's Brand

MC+A is a leading independent search and big data consultancy. We specialize in the strategy, execution, and implementation of these technologies.

Brand at a Glance

100%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
1.5/5
Customer Service

MC+A NPS

MC+A's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MC+A's customers would recommend using the product based on a scale of -100 to 100.

MC+A Overall NPS

100
NPS
100%Promoters
0%Passives
0%Detractors
MC+A Overall NPS

MC+A NPS Trend

-100
-50
0
50
100
Sep 2020
100
Sep 2020100

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MC+A Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of MC+A users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

100
100%
0
0%
MC+A Customer Loyalty

MC+A Product Quality

1.5/5

MC+A has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock MC+A's overall Product Quality score rated by its users and customers.

MC+A Product Information

MC+A’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website
http://www.mcplusa.com
Company Size
1-10 Employees

Industry

Tech
Big Data
Business Services
Enterprise

MC+A Pricing

MC+A ROI & Value For Money

5/5

MC+A has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock MC+A's overall ROI score rated by its users and customers.

MC+A Customer Service

1.5/5

MC+A has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock MC+A's overall Customer Service score rated by its users and customers.

About MC+A's Customer Service

Address

332 S. Michigan Ave. 9th Floor, Chicago, IL 60604


Website

http://www.mcplusa.com


Phone Number

312-585-6396

MC+A as an Employer

4.0/5

MC+A has a 4.0/5 stars for its overall company culture rated by their employees

  MC+A CEO
top
5%
CEO of MC+A

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MC+A scored a 100 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of MC+A would recommend the brand to a friend. ENPS measures how likely MC+A employees would recommend working at MC+A to a friend.

Net Promoter Score

100
NPS Score
100%Promoters
0%Passive
0%Detractors

Employee Net Promoter Score

56
eNPS Score
78%Promoters
0%Passive
22%Detractors

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