-50
NPS
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MCB Bank
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About MCB Bank's Brand
MCB Bank Ltd provides commercial banking products and services. It provides retail, corporate, virtual Islamic and privilege banking. It offers its financial products and advice to personal and corporate customers.
Brand at a Glance
83%
Customer Loyalty
2.7/5
Product Quality
3.3/5
Pricing
2.3/5
Customer Service
MCB Bank NPS
MCB Bank's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether MCB Bank's customers would recommend using the product based on a scale of -100 to 100.
MCB Bank Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
MCB Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -33 | Oct 2022 | -33 |
Apr 2024 -50 | Apr 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MCB Bank Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of MCB Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MCB Bank Product Quality
2.7/5
MCB Bank has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MCB Bank's overall Product Quality score rated by its users and customers.
MCB Bank Product Information
MCB Bank’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.mcb.com.pk
- Company Size
- 10,000+ Employees
MCB Bank Pricing
MCB Bank ROI & Value For Money
3.3/5
MCB Bank has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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MCB Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MCB Bank Customer Service
2.3/5
MCB Bank has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MCB Bank's overall Customer Service score rated by its users and customers.
About MCB Bank's Customer Service
Address
MCB Building,15 - Main Gulberg, Lahore, Solomon Islands
Website
www.mcb.com.pk
Phone Number
7
MCB Bank as an Employer
2.5/5
MCB Bank has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MCB Bank scored a -50 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of MCB Bank would recommend the brand to a friend. ENPS measures how likely MCB Bank employees would recommend working at MCB Bank to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
