0
NPS
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McCarter & English
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About McCarter & English's Brand
McCarter & English, LLP is a firm of over 400 lawyers with offices in Boston.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
McCarter & English NPS
McCarter & English's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether McCarter & English's customers would recommend using the product based on a scale of -100 to 100.
McCarter & English Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
McCarter & English NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McCarter & English Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of McCarter & English users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McCarter & English Product Quality
3.7/5
McCarter & English has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock McCarter & English's overall Product Quality score rated by its users and customers.
McCarter & English Product Information
McCarter & English’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mccarter.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Government & Legal
McCarter & English Pricing
McCarter & English ROI & Value For Money
4.5/5
McCarter & English has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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McCarter & English Customer Satisfaction (CSAT)
McCarter & English Customer Satisfaction (CSAT) Score
50 / 100
McCarter & English has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McCarter & English Customer Service
4.5/5
McCarter & English has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock McCarter & English's overall Customer Service score rated by its users and customers.
About McCarter & English's Customer Service
Address
265 Franklin St., Boston, MA
Website
http://www.mccarter.com/
Phone Number
973-622-4444
Consumer vs. Employees
McCarter & English scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of McCarter & English would recommend the brand to a friend. ENPS measures how likely McCarter & English employees would recommend working at McCarter & English to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
