37
NPS
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McCarthy Building Companies, Inc.
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About McCarthy Building Companies, Inc. Brand
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
McCarthy Building Companies, Inc. NPS
McCarthy Building Companies, Inc.'s Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether McCarthy Building Companies, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
McCarthy Building Companies, Inc. Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
McCarthy Building Companies, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Jul 2024 29 | Jul 2024 | 29 |
Nov 2024 37 | Nov 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McCarthy Building Companies, Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of McCarthy Building Companies, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McCarthy Building Companies, Inc. Product Quality
3.1/5
McCarthy Building Companies, Inc. has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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McCarthy Building Companies, Inc. Product Information
McCarthy Building Companies, Inc.’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.mccarthy.com
Industry
Tech
Construction
McCarthy Building Companies, Inc. Pricing
McCarthy Building Companies, Inc. ROI & Value For Money
3.2/5
McCarthy Building Companies, Inc. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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McCarthy Building Companies, Inc. Customer Satisfaction (CSAT)
McCarthy Building Companies, Inc. Customer Satisfaction (CSAT) Score
50 / 100
McCarthy Building Companies, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McCarthy Building Companies, Inc. Customer Service
3.5/5
McCarthy Building Companies, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About McCarthy Building Companies, Inc.'s Customer Service
Website
http://www.mccarthy.com
McCarthy Building Companies, Inc. as an Employer
3.8/5
McCarthy Building Companies, Inc. has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
CEO of McCarthy Building Companies, Inc.
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
McCarthy Building Companies, Inc. scored a 37 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of McCarthy Building Companies, Inc. would recommend the brand to a friend. ENPS measures how likely McCarthy Building Companies, Inc. employees would recommend working at McCarthy Building Companies, Inc. to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
