-10
NPS
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MCI
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About MCI's Brand
MCI Communications was the second-largest long-distance telecommunications service provider in the U.S. until its purchase by WorldCom.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
MCI NPS
MCI's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether MCI's customers would recommend using the product based on a scale of -100 to 100.
MCI Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
MCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 17 | Mar 2023 | 17 |
Apr 2023 -1 | Apr 2023 | -1 |
Oct 2023 -13 | Oct 2023 | -13 |
Dec 2023 -11 | Dec 2023 | -11 |
Feb 2024 -10 | Feb 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MCI NPS by Gender
MCI's NPS was rated -25 by Female customers on Comparably.
Female
-25
MCI's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Male
N/A
MCI's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
MCI Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of MCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MCI Customer Loyalty Score by Gender
MCI's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
MCI Product Quality
3.1/5
MCI has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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MCI Product Information
MCI’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.mci.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
SaaS
Quick Insights into MCI Product Quality
MCI's Product Quality score was rated highest by Female customers.
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Ranked MCI Product Quality the Highest
MCI Product Quality Score by Gender
MCI's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MCI.
Female
2.1/5
Male
N/A
MCI Pricing
MCI ROI & Value For Money
2.8/5
MCI has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into MCI ROI
MCI's ROI score was rated highest by Female customers.
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Ranked MCI ROI the Highest
MCI ROI Score by Gender
MCI's ROI score was rated 1.9 by Female customers on Comparably.
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Female
1.9/5
Male
N/A
MCI Customer Satisfaction (CSAT)
MCI Customer Satisfaction (CSAT) Score
75 / 100
MCI has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MCI Customer Satisfaction
MCI's Customer Satisfaction score was rated highest by Female customers.
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Ranked MCI Customer Satisfaction the Highest
MCI Customer Satisfaction Score by Gender
MCI's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MCI.
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
MCI Customer Service
2.9/5
MCI has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About MCI's Customer Service
Address
1801 Pennsylvania Avenue NW, Washington, DC 20006
Website
http://www.mci.com
Phone Number
70388609132
Quick Insights into MCI Customer Service
MCI's Customer Service score was rated highest by Female customers.
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Ranked MCI Customer Service the Highest
MCI Customer Service Score by Gender
MCI's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MCI.
Female
1.5/5
Male
N/A
MCI as an Employer
3.3/5
MCI has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
MCI scored a -10 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MCI would recommend the brand to a friend. ENPS measures how likely MCI employees would recommend working at MCI to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
