13
NPS
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McKinstry
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About McKinstry's Brand
Established in 1960, McKinstry is a full-service design, build, operate and maintain (DBOM) firm with over 1,900 staff.
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
McKinstry CMO
Ash Awad
Ash Awad serves as the Chief Market Officer of McKinstry. Ash started at McKinstry in June of 2015. Ash currently resides in the Greater Seattle Area.
McKinstry NPS
McKinstry's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether McKinstry's customers would recommend using the product based on a scale of -100 to 100.
McKinstry Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
McKinstry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -50 | May 2021 | -50 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
Jun 2022 17 | Jun 2022 | 17 |
Sep 2022 29 | Sep 2022 | 29 |
Nov 2022 37 | Nov 2022 | 37 |
Mar 2023 10 | Mar 2023 | 10 |
Nov 2023 18 | Nov 2023 | 18 |
Feb 2024 25 | Feb 2024 | 25 |
Oct 2024 30 | Oct 2024 | 30 |
Apr 2025 22 | Apr 2025 | 22 |
Nov 2025 13 | Nov 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McKinstry NPS by Gender
McKinstry's NPS was rated -25 by Male customers on Comparably.
Male
-25
McKinstry's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
McKinstry's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
McKinstry NPS by Ethnicity
McKinstry's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
McKinstry NPS by Age
McKinstry's NPS was rated 0 points by customers ages 36-40 on Comparably.
McKinstry Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of McKinstry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McKinstry Customer Loyalty Score by Gender
McKinstry's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of McKinstry.
Male
55%
Yes
Female
N/A
Yes
McKinstry Customer Loyalty Score by Ethnicity
McKinstry's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McKinstry.
33
out of 100
Caucasian
McKinstry Customer Loyalty Score by Age
McKinstry's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of McKinstry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
McKinstry Product Quality
3.5/5
McKinstry has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock McKinstry's overall Product Quality score rated by its users and customers.
McKinstry Product Information
McKinstry’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.mckinstry.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into McKinstry Product Quality
McKinstry's Product Quality score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked McKinstry's Product Quality.
Ranked McKinstry Product Quality the Highest
McKinstry Product Quality Score by Gender
McKinstry's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of McKinstry.
Male
3.2/5
Female
N/A
McKinstry Product Quality Score by Ethnicity
McKinstry's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McKinstry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
McKinstry Product Quality Score by Age
McKinstry's Product Quality score was rated 3.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of McKinstry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
McKinstry Pricing
McKinstry ROI & Value For Money
3.6/5
McKinstry has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into McKinstry ROI
McKinstry's ROI score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked McKinstry's ROI score.
Ranked McKinstry ROI the Highest
McKinstry ROI Score by Gender
McKinstry's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of McKinstry.
Male
2.9/5
Female
N/A
McKinstry ROI Score by Ethnicity
McKinstry's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of McKinstry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
McKinstry ROI Score by Age
McKinstry's ROI score was rated 3.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of McKinstry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
McKinstry Customer Satisfaction (CSAT)
McKinstry Customer Satisfaction (CSAT) Score
70 / 100
McKinstry has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
50%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McKinstry Customer Satisfaction
McKinstry's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked McKinstry's Customer Satisfaction.
Ranked McKinstry Customer Satisfaction the Highest
McKinstry Customer Satisfaction Score by Gender
McKinstry's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of McKinstry.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
McKinstry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
McKinstry's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McKinstry.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
McKinstry Customer Service
3.9/5
McKinstry has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About McKinstry's Customer Service
Address
5005 Third Avenue South, Seattle, WA
Website
http://www.mckinstry.com
Phone Number
(206) 832-8530
Quick Insights into McKinstry Customer Service
McKinstry's Customer Service score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked McKinstry's Customer Service score.
Ranked McKinstry Customer Service the Highest
McKinstry Customer Service Score by Gender
McKinstry's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of McKinstry.
Male
3.6/5
Female
N/A
McKinstry Customer Service Score by Ethnicity
McKinstry's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of McKinstry.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
McKinstry Customer Service Score by Age
McKinstry's Customer Service score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of McKinstry.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
McKinstry as an Employer
4.7/5
McKinstry has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
McKinstry scored a 13 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of McKinstry would recommend the brand to a friend. ENPS measures how likely McKinstry employees would recommend working at McKinstry to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 63% | Promoters |
|---|---|
| 13% | Passive |
| 24% | Detractors |
