44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
McLaren
Marketing or Exec? Claim Your Free Account
About McLaren's Brand
McLaren is a high-tech company focused on high-performance sports cars, automotive products, technology consultancy, and tech businesses.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
McLaren NPS
McLaren's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether McLaren's customers would recommend using the product based on a scale of -100 to 100.
McLaren Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
McLaren NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 48 | Sep 2024 | 48 |
Oct 2024 47 | Oct 2024 | 47 |
Nov 2024 47 | Nov 2024 | 47 |
Dec 2024 45 | Dec 2024 | 45 |
Jan 2025 45 | Jan 2025 | 45 |
Feb 2025 45 | Feb 2025 | 45 |
Mar 2025 45 | Mar 2025 | 45 |
Apr 2025 45 | Apr 2025 | 45 |
May 2025 44 | May 2025 | 44 |
Jun 2025 44 | Jun 2025 | 44 |
Jul 2025 44 | Jul 2025 | 44 |
Aug 2025 44 | Aug 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McLaren NPS by Gender
Female customers rated McLaren's NPS 44 points higher than Male customers.
Male
31
McLaren's NPS was rated 31 by Male customers on Comparably.
60%
Promoters
11%
Passives
29%
Detractors
Female
75
McLaren's NPS was rated 75 by Female customers on Comparably.
81%
Promoters
13%
Passives
6%
Detractors
McLaren NPS by Ethnicity
McLaren's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black -60 | African American/Black | -60 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 67 | Other | 67 |
McLaren NPS by Age
McLaren's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
McLaren NPS by Usage
McLaren's NPS was rated the highest by customers who have used McLaren's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 72 | 2 to 5 Years | 72 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 100 | Over 10 Years | 100 |
McLaren Customer Reviews
Out of the 6 McLaren customer reviews 6 were positive and 0 were constructive. McLaren customer reviews reflect that all customers have a favorable experience using the products/services of the company.
McLaren Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of McLaren users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McLaren Customer Loyalty Score by Gender
Male customers rated McLaren's Customer Loyalty score 19% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of McLaren.
Male
97%
Yes
Female
78%
Yes
McLaren Customer Loyalty Score by Ethnicity
McLaren's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McLaren.
90
out of 100
Caucasian
64
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
McLaren Customer Loyalty Score by Age
McLaren's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of McLaren.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 96% | 18-25 | 96% |
26-30 82% | 26-30 | 82% |
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
McLaren Customer Loyalty Score by Usage
McLaren's Customer Loyalty score was rated the highest by customers who have used McLaren's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
McLaren Customer Loyalty Score by Industry
McLaren's Customer Loyalty score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
McLaren Product Quality
4.2/5
McLaren has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock McLaren's overall Product Quality score rated by its users and customers.
McLaren Product Information
McLaren’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated McLaren's product the highest. Reviewers from the Tech industry rated McLaren the lowest at 4.
- Website
- http://www.mclaren.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into McLaren Product Quality
McLaren's Product Quality score was rated highest by customers who have used McLaren's products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked McLaren's Product Quality.
Ranked McLaren Product Quality the Highest
Ranked McLaren Product Quality the Lowest
McLaren Product Quality Score by Gender
Male customers rated McLaren's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of McLaren.
Male
4.4/5
Female
4.1/5
McLaren Product Quality Score by Ethnicity
McLaren's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McLaren.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.3 | Other | 4.3 |
McLaren Product Quality Score by Age
McLaren's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of McLaren.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.6 | 26-30 | 4.6 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3 | 36-40 | 3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.5 | 46-50 | 4.5 |
McLaren Product Quality Score by Usage
McLaren's Product Quality score was rated the highest by customers who have used McLaren's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
McLaren Product Quality Score by Industry
McLaren's Product Quality score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
McLaren Pricing
McLaren ROI & Value For Money
4.1/5
McLaren has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock McLaren's overall ROI score rated by its users and customers.
McLaren Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Tech industry think that they had the lowest ROI from McLaren.
Quick Insights into McLaren ROI
McLaren's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked McLaren's ROI score.
Ranked McLaren ROI the Highest
Ranked McLaren ROI the Lowest
McLaren ROI Score by Gender
Female customers rated McLaren's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of McLaren.
Male
4/5
Female
4.4/5
McLaren ROI Score by Ethnicity
McLaren's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of McLaren.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.4 | Other | 4.4 |
McLaren ROI Score by Age
McLaren's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of McLaren.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.2 | 46-50 | 3.2 |
McLaren ROI Score by Usage
McLaren's ROI score was rated the highest by customers who have used McLaren's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
McLaren ROI Score by Industry
McLaren's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
McLaren Customer Satisfaction (CSAT)
McLaren Customer Satisfaction (CSAT) Score
77 / 100
McLaren has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
25%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McLaren Customer Satisfaction
McLaren's Customer Satisfaction score was rated highest by customers who have used McLaren's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked McLaren's Customer Satisfaction.
Ranked McLaren Customer Satisfaction the Highest
Ranked McLaren Customer Satisfaction the Lowest
McLaren Customer Satisfaction Score by Gender
Male customers rated McLaren's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of McLaren.
88 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
McLaren Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
McLaren's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McLaren.
77 / 100
Very Satisfied
53%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
5%
CSAT according to African American/Black
McLaren's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McLaren.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
McLaren's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McLaren.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
McLaren's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McLaren.
100 / 100
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
McLaren Customer Satisfaction Score by Age
McLaren's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of McLaren.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 95% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 100% |
McLaren Customer Satisfaction Score by Usage
McLaren's Customer Satisfaction score was rated the highest by customers who have used McLaren's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
McLaren Customer Satisfaction Score by Industry
McLaren's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "McLaren Customer Satisfaction Score by Industry",
"text": "McLaren's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "McLaren's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "McLaren's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "McLaren's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}McLaren Customer Service
4.2/5
McLaren has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock McLaren's overall Customer Service score rated by its users and customers.
About McLaren's Customer Service
Address
GU21 4YH United Kingdom
Website
http://www.mclaren.com
Quick Insights into McLaren Customer Service
McLaren's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked McLaren's Customer Service score.
Ranked McLaren Customer Service the Highest
Ranked McLaren Customer Service the Lowest
McLaren Customer Service Score by Gender
Female customers rated McLaren's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of McLaren.
Male
4.1/5
Female
4.4/5
McLaren Customer Service Score by Ethnicity
McLaren's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of McLaren.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 4.5 | Other | 4.5 |
McLaren Customer Service Score by Age
McLaren's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of McLaren.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4 | 31-35 | 4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3 | 46-50 | 3 |
McLaren Customer Service Score by Usage
McLaren's Customer Service score was rated the highest by customers who have used McLaren's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
McLaren Customer Service Score by Industry
McLaren's Customer Service score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
McLaren as an Employer
3.8/5
McLaren has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
McLaren scored a 44 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of McLaren would recommend the brand to a friend. ENPS measures how likely McLaren employees would recommend working at McLaren to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
