66
NPS
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McLarens
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About McLarens' Brand
McLarens performs claims management, loss adjusting, pre-risk and damage surveying,
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
McLarens NPS
McLarens's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether McLarens's customers would recommend using the product based on a scale of -100 to 100.
McLarens Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
McLarens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Jan 2025 60 | Jan 2025 | 60 |
Jul 2025 67 | Jul 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McLarens Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of McLarens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McLarens Product Quality
4.2/5
McLarens has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock McLarens' overall Product Quality score rated by its users and customers.
McLarens Product Information
McLarens’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://mclarens.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
FinTech
Insurance
McLarens Pricing
McLarens ROI & Value For Money
4.1/5
McLarens has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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McLarens Customer Satisfaction (CSAT)
McLarens Customer Satisfaction (CSAT) Score
100 / 100
McLarens has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McLarens Customer Service
4.2/5
McLarens has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock McLarens' overall Customer Service score rated by its users and customers.
About McLarens's Customer Service
Address
Atlanta, GA
Website
http://mclarens.com
Phone Number
770-448-4680
McLarens as an Employer
4.1/5
McLarens has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
McLarens scored a 66 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of McLarens would recommend the brand to a friend. ENPS measures how likely McLarens employees would recommend working at McLarens to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
