78
NPS
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McLean Hospital
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About McLean Hospital's Brand
McLean Hospital is providing a range of quality, cost effective, and mental health services.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
McLean Hospital NPS
McLean Hospital's Net Promoter Score (NPS) is a 78 with 78% Promoters, 22% Passives, and 0% Detractors. Net Promoter Score tracks whether McLean Hospital's customers would recommend using the product based on a scale of -100 to 100.
McLean Hospital Overall NPS
| 78% | Promoters |
|---|---|
| 22% | Passives |
| 0% | Detractors |
McLean Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 66 | Jun 2021 | 66 |
Feb 2022 75 | Feb 2022 | 75 |
May 2022 80 | May 2022 | 80 |
Nov 2023 83 | Nov 2023 | 83 |
Mar 2024 71 | Mar 2024 | 71 |
Jan 2025 77 | Jan 2025 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McLean Hospital Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of McLean Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McLean Hospital Product Quality
3.7/5
McLean Hospital has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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McLean Hospital Product Information
McLean Hospital’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
McLean Hospital Pricing
McLean Hospital ROI & Value For Money
3.5/5
McLean Hospital has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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McLean Hospital Customer Satisfaction (CSAT)
McLean Hospital Customer Satisfaction (CSAT) Score
100 / 100
McLean Hospital has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McLean Hospital Customer Service
3.9/5
McLean Hospital has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About McLean Hospital's Customer Service
Address
McLean Hospital, 115 Mill Street, Belmont, MA
Website
http://www.mcleanhospital.org
Phone Number
800.333.0338
McLean Hospital as an Employer
Consumer vs. Employees
McLean Hospital scored a 78 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of McLean Hospital would recommend the brand to a friend. ENPS measures how likely McLean Hospital employees would recommend working at McLean Hospital to a friend.
Net Promoter Score
78
NPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 17% | Promoters |
|---|---|
| 58% | Passive |
| 25% | Detractors |
