33
NPS
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McMenamins
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About McMenamins' Brand
McMenamins handcraft Their own beer, wine, cider, spirits and coffee.
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
McMenamins NPS
McMenamins's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether McMenamins's customers would recommend using the product based on a scale of -100 to 100.
McMenamins Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
McMenamins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 49 | Mar 2023 | 49 |
Apr 2023 57 | Apr 2023 | 57 |
Oct 2023 37 | Oct 2023 | 37 |
Feb 2024 44 | Feb 2024 | 44 |
Jun 2024 30 | Jun 2024 | 30 |
Oct 2024 27 | Oct 2024 | 27 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McMenamins Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of McMenamins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McMenamins Product Quality
4/5
McMenamins has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock McMenamins' overall Product Quality score rated by its users and customers.
McMenamins Product Information
McMenamins’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mcmenamins.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
McMenamins Pricing
McMenamins ROI & Value For Money
3.5/5
McMenamins has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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McMenamins Customer Satisfaction (CSAT)
McMenamins Customer Satisfaction (CSAT) Score
92 / 100
McMenamins has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
59%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McMenamins Customer Service
3.3/5
McMenamins has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About McMenamins's Customer Service
Address
430 N. Killingsworth St, Portland, OR
Website
http://www.mcmenamins.com/
Phone Number
(503) 223-0109
McMenamins as an Employer
Consumer vs. Employees
McMenamins scored a 33 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of McMenamins would recommend the brand to a friend. ENPS measures how likely McMenamins employees would recommend working at McMenamins to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
