34
NPS
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Brand Page
MCS
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About MCS' Brand
eCommerce platform
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
MCS NPS
MCS's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether MCS's customers would recommend using the product based on a scale of -100 to 100.
MCS Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
MCS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jun 2024 33 | Jun 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MCS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MCS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MCS Product Quality
3.7/5
MCS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MCS' overall Product Quality score rated by its users and customers.
MCS Product Information
MCS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mcs-corp.com
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Small Business Services
MCS Pricing
MCS ROI & Value For Money
4.2/5
MCS has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MCS' overall ROI score rated by its users and customers.
MCS Customer Service
4.2/5
MCS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About MCS's Customer Service
Address
119 Rockland Center, Suite 259, Nanuet, NY
Website
http://www.mcs-corp.com
Phone Number
12015412301
MCS as an Employer
3.4/5
MCS has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
MCS scored a 34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of MCS would recommend the brand to a friend. ENPS measures how likely MCS employees would recommend working at MCS to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
