33
NPS
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McWane
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About McWane's Brand
McWane family of companies makes the pipe, valves, fire hydrants and fittings that together build our nation’s water infrastructure.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
McWane NPS
McWane's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether McWane's customers would recommend using the product based on a scale of -100 to 100.
McWane Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
McWane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
Mar 2024 33 | Mar 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McWane Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of McWane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McWane Product Quality
3.2/5
McWane has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock McWane's overall Product Quality score rated by its users and customers.
McWane Product Information
McWane’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.mcwane.com
- Company Size
- 1,001-5,000 Employees
McWane Pricing
McWane ROI & Value For Money
3.5/5
McWane has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock McWane's overall ROI score rated by its users and customers.
McWane Customer Satisfaction (CSAT)
McWane Customer Satisfaction (CSAT) Score
66 / 100
McWane has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McWane Customer Service
3.7/5
McWane has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock McWane's overall Customer Service score rated by its users and customers.
About McWane's Customer Service
Address
P.O. Box 43327, Birmingham, AL
Website
http://www.mcwane.com
Phone Number
(205) 414-3100
McWane as an Employer
3.8/5
McWane has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
McWane scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of McWane would recommend the brand to a friend. ENPS measures how likely McWane employees would recommend working at McWane to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
