-34
NPS
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Brand Page
Md7
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About Md7 Brand
Md7 is a real estate portfolio management and consulting company for the wireless telecommunications industry.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Md7 NPS
Md7's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Md7's customers would recommend using the product based on a scale of -100 to 100.
Md7 Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Md7 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Nov 2024 -33 | Nov 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Md7 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Md7 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Md7 Product Quality
5/5
Md7 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Md7 overall Product Quality score rated by its users and customers.
Md7 Product Information
Md7’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.md7.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
FinTech
Hardware and Devices
Small Business Services
Md7 Pricing
Md7 ROI & Value For Money
5/5
Md7 has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Md7 overall ROI score rated by its users and customers.
Md7 Customer Satisfaction (CSAT)
Md7 Customer Satisfaction (CSAT) Score
100 / 100
Md7 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Md7 Customer Service
5/5
Md7 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Md7 overall Customer Service score rated by its users and customers.
About Md7's Customer Service
Address
San Diego, CA
Website
http://www.md7.com
Phone Number
858-799-7850
Md7 as an Employer
4.3/5
Md7 has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Md7 scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Md7 would recommend the brand to a friend. ENPS measures how likely Md7 employees would recommend working at Md7 to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
