-33
NPS
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Brand Page
MDR
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About MDR's Brand
Market Data Retrieval offers marketing and market research solutions for education marketers.
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
MDR NPS
MDR's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether MDR's customers would recommend using the product based on a scale of -100 to 100.
MDR Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
MDR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Nov 2023 -50 | Nov 2023 | -50 |
Feb 2024 -33 | Feb 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MDR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MDR Product Quality
3/5
MDR has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MDR's overall Product Quality score rated by its users and customers.
MDR Product Information
MDR’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://schooldata.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
MDR Pricing
MDR ROI & Value For Money
3.7/5
MDR has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MDR's overall ROI score rated by its users and customers.
MDR Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MDR Customer Service
3.7/5
MDR has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MDR's overall Customer Service score rated by its users and customers.
About MDR's Customer Service
Address
6 Armstrong Road, Suite 301, Shelton, CT
Website
http://schooldata.com/
Phone Number
(800) 333-8802
MDR as an Employer
3.3/5
MDR has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MDR scored a -33 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MDR would recommend the brand to a friend. ENPS measures how likely MDR employees would recommend working at MDR to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
