100
NPS
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Brand Page
MDS
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About MDS' Brand
MDS is an international health and life sciences company.
Brand at a Glance
1.5/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
MDS NPS
MDS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MDS's customers would recommend using the product based on a scale of -100 to 100.
MDS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MDS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDS Product Quality
1.5/5
MDS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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MDS Product Information
MDS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mdsintl.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
SaaS
MDS Pricing
MDS ROI & Value For Money
2/5
MDS has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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MDS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MDS Customer Service
2.5/5
MDS has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MDS's Customer Service
Address
100 International Blvd., Denver, CO M9W 6J6 Canada
Website
http://www.mdsintl.com
MDS as an Employer
2.4/5
MDS has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MDS scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of MDS would recommend the brand to a friend. ENPS measures how likely MDS employees would recommend working at MDS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
