100
NPS
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Brand Page
MDsave
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About MDsave's Brand
MDsave is the world’s first online healthcare marketplace, bringing together patients seeking affordable, reliable care with providers offering high-quality services at fair prices. Using cutting-edge technology, MDsave simplifies the healthcare billing process for patients and providers alike through negotiated rates, bundled pricing, and upfront payment. The MDsave marketplace also helps employers and payers offer more value to employees and policyholders with out-of-pocket deductible costs.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
MDsave NPS
MDsave's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MDsave's customers would recommend using the product based on a scale of -100 to 100.
MDsave Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MDsave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 100 | Aug 2025 | 100 |
Nov 2025 100 | Nov 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDsave Product Quality
5/5
MDsave has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MDsave's overall Product Quality score rated by its users and customers.
MDsave Product Information
MDsave’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.mdsave.com
- Company Size
- 11-50 Employees
Industry
Healthcare, Hospitals and Medicine
MDsave Pricing
MDsave ROI & Value For Money
5/5
MDsave has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MDsave's overall ROI score rated by its users and customers.
MDsave Customer Satisfaction (CSAT)
MDsave Customer Satisfaction (CSAT) Score
100 / 100
MDsave has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MDsave as an Employer
3.5/5
MDsave has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MDsave scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of MDsave would recommend the brand to a friend. ENPS measures how likely MDsave employees would recommend working at MDsave to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
