0
NPS
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Brand Page
MDU Resources Group
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About MDU Resources Group's Brand
MDU Resources is a diversified natural resource company.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
MDU Resources Group NPS
MDU Resources Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MDU Resources Group's customers would recommend using the product based on a scale of -100 to 100.
MDU Resources Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MDU Resources Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDU Resources Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MDU Resources Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MDU Resources Group Product Quality
4/5
MDU Resources Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MDU Resources Group's overall Product Quality score rated by its users and customers.
MDU Resources Group Product Information
MDU Resources Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mdu.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mining and Metals
MDU Resources Group Pricing
MDU Resources Group ROI & Value For Money
4/5
MDU Resources Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MDU Resources Group's overall ROI score rated by its users and customers.
MDU Resources Group Customer Satisfaction (CSAT)
MDU Resources Group Customer Satisfaction (CSAT) Score
100 / 100
MDU Resources Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MDU Resources Group Customer Service
4/5
MDU Resources Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MDU Resources Group's overall Customer Service score rated by its users and customers.
About MDU Resources Group's Customer Service
Address
Bismarck, ND
Website
http://www.mdu.com/
Consumer vs. Employees
MDU Resources Group scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of MDU Resources Group would recommend the brand to a friend. ENPS measures how likely MDU Resources Group employees would recommend working at MDU Resources Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
