100
NPS
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Brand Page
Mecum Auctions
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About Mecum Auctions' Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Mecum Auctions NPS
Mecum Auctions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mecum Auctions's customers would recommend using the product based on a scale of -100 to 100.
Mecum Auctions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mecum Auctions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mecum Auctions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mecum Auctions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mecum Auctions Product Quality
4/5
Mecum Auctions has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mecum Auctions' overall Product Quality score rated by its users and customers.
Mecum Auctions Product Information
Mecum Auctions’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.mecum.com/
- Company Size
- 51-200 Employees
Industry
Marketplaces
Travel
Mecum Auctions Pricing
Mecum Auctions ROI & Value For Money
4/5
Mecum Auctions has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Mecum Auctions Customer Satisfaction (CSAT)
Mecum Auctions Customer Satisfaction (CSAT) Score
50 / 100
Mecum Auctions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mecum Auctions Customer Service
4.5/5
Mecum Auctions has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Mecum Auctions's Customer Service
Website
https://www.mecum.com/
Consumer vs. Employees
Mecum Auctions scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Mecum Auctions would recommend the brand to a friend. ENPS measures how likely Mecum Auctions employees would recommend working at Mecum Auctions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
