-25
NPS
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MedCare MSO
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About MedCare MSO's Brand
MedCare MSO is a medical billing company delivering end-to-end RCM and AI-powered medical billing services through Maximus. 12+ years, 1,000+ certified billers and coders, HIPAA-compliant, specialty-agnostic.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
MedCare MSO NPS
MedCare MSO's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether MedCare MSO's customers would recommend using the product based on a scale of -100 to 100.
MedCare MSO Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
MedCare MSO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 -50 | Aug 2025 | -50 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedCare MSO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MedCare MSO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedCare MSO Product Quality
3.7/5
MedCare MSO has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MedCare MSO's overall Product Quality score rated by its users and customers.
MedCare MSO Product Information
MedCare MSO’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://medcaremso.com/
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
MedCare MSO Pricing
MedCare MSO ROI & Value For Money
5/5
MedCare MSO has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedCare MSO's overall ROI score rated by its users and customers.
MedCare MSO Customer Satisfaction (CSAT)
MedCare MSO Customer Satisfaction (CSAT) Score
100 / 100
MedCare MSO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MedCare MSO Customer Service
5/5
MedCare MSO has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedCare MSO's overall Customer Service score rated by its users and customers.
About MedCare MSO's Customer Service
Address
18001 Sky Park Circle, Irvine, CA 92614
Website
https://medcaremso.com/
Phone Number
8006406409
MedCare MSO's Social Links
MedCare MSO as an Employer
4.8/5
MedCare MSO has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MedCare MSO scored a -25 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of MedCare MSO would recommend the brand to a friend. ENPS measures how likely MedCare MSO employees would recommend working at MedCare MSO to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 86% | Promoters |
|---|---|
| 10% | Passive |
| 4% | Detractors |
