50
NPS
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MEDecision
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About MEDecision's Brand
collaborative healthcare technology
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
MEDecision NPS
MEDecision's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether MEDecision's customers would recommend using the product based on a scale of -100 to 100.
MEDecision Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
MEDecision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MEDecision Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MEDecision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MEDecision Product Quality
2.7/5
MEDecision has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MEDecision's overall Product Quality score rated by its users and customers.
MEDecision Product Information
MEDecision’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.medecision.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
MEDecision Pricing
MEDecision ROI & Value For Money
4.7/5
MEDecision has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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MEDecision Customer Satisfaction (CSAT)
MEDecision Customer Satisfaction (CSAT) Score
50 / 100
MEDecision has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MEDecision Customer Service
4.7/5
MEDecision has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About MEDecision's Customer Service
Address
601 Lee Road, Chesterbrook Corporate Center, Wayne, PA
Website
http://www.medecision.com
Phone Number
610-540-0202
MEDecision as an Employer
3.0/5
MEDecision has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
MEDecision scored a 50 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of MEDecision would recommend the brand to a friend. ENPS measures how likely MEDecision employees would recommend working at MEDecision to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
