38
NPS
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Medela
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About Medela's Brand
Through advancing research, observing natural behavior, and listening to our customers, Medela turns science into care while nurturing?health for generations. Medela supports millions of moms, babies, patients, and healthcare professionals in more than 100 countries all over the world. As the healthcare choice for more than 6 million hospitals and homes across the globe, Medela provides the leading research-based breast milk feeding and baby products, healthcare solutions for hospitals, and clinical education. A family-owned company, Medela has 20 subsidiaries in Europe, the Americas, Asia and Australia, three production and warehouse facilities in Switzerland, the U.S and China and a worldwide distribution network in over 100 countries. With over 1,500 employees, Medela is dedicated to building better health outcomes, simplifying and improving life, and developing breakthroughs that help moms, babies and patients live their life to the fullest.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Medela NPS
Medela's Net Promoter Score (NPS) is a 38 with 69% Promoters, 0% Passives, and 31% Detractors. Net Promoter Score tracks whether Medela's customers would recommend using the product based on a scale of -100 to 100.
Medela Overall NPS
| 69% | Promoters |
|---|---|
| 0% | Passives |
| 31% | Detractors |
Medela NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Oct 2020 60 | Oct 2020 | 60 |
Nov 2020 67 | Nov 2020 | 67 |
Feb 2021 71 | Feb 2021 | 71 |
Apr 2021 75 | Apr 2021 | 75 |
Jun 2021 77 | Jun 2021 | 77 |
Jan 2023 60 | Jan 2023 | 60 |
May 2023 45 | May 2023 | 45 |
Feb 2024 50 | Feb 2024 | 50 |
Apr 2024 39 | Apr 2024 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medela NPS by Gender
Medela's NPS was rated -34 by Female customers on Comparably.
Female
-34
Medela's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Medela's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Medela NPS by Usage
Medela's NPS was rated the highest by customers who have used Medela's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Medela Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Medela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medela Customer Loyalty Score by Gender
Medela's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Medela Customer Loyalty Score by Usage
Medela's Customer Loyalty score was rated 100% by customers who have used Medela's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medela Product Quality
4.1/5
Medela has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Medela Product Information
Medela’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://medela.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Medela Product Quality
Medela's Product Quality score was rated highest by customers who have used Medela's products/services for 2 to 5 Years, and rated lowest by customers who have used Medela's products/services for Less than 1 Year.
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Ranked Medela Product Quality the Highest
Ranked Medela Product Quality the Lowest
Medela Product Quality Score by Gender
Medela's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Medela.
Female
1.6/5
Male
N/A
Medela Product Quality Score by Usage
Medela's Product Quality score was rated the highest by customers who have used Medela's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Medela Pricing
Medela ROI & Value For Money
3.7/5
Medela has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Medela ROI
Medela's ROI score was rated highest by customers who have used Medela's products/services for Less than 1 Year, and rated lowest by customers who have used Medela's products/services for 2 to 5 Years.
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Ranked Medela ROI the Highest
Ranked Medela ROI the Lowest
Medela ROI Score by Gender
Medela's ROI score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Medela ROI Score by Usage
Medela's ROI score was rated the highest by customers who have used Medela's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Medela Customer Satisfaction (CSAT)
Medela Customer Satisfaction (CSAT) Score
33 / 100
Medela has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medela Customer Service
3.7/5
Medela has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Medela's Customer Service
Address
Lättichstrasse 4b, Baar 6340 Switzerland
Website
http://medela.com
Phone Number
8153631166
Medela's Social Links
Quick Insights into Medela Customer Service
Medela's Customer Service score was rated highest by customers who have used Medela's products/services for Less than 1 Year, and rated lowest by customers who have used Medela's products/services for 2 to 5 Years.
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Ranked Medela Customer Service the Highest
Ranked Medela Customer Service the Lowest
Medela Customer Service Score by Gender
Medela's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medela.
Female
2.1/5
Male
N/A
Medela Customer Service Score by Usage
Medela's Customer Service score was rated the highest by customers who have used Medela's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Medela as an Employer
4.5/5
Medela has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Medela scored a 38 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Medela would recommend the brand to a friend. ENPS measures how likely Medela employees would recommend working at Medela to a friend.
Net Promoter Score
38
NPS Score
| 69% | Promoters |
|---|---|
| 0% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 50% | Promoters |
|---|---|
| 34% | Passive |
| 16% | Detractors |
