-83
NPS
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MedExpress Urgent Care
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About MedExpress Urgent Care's Brand
MedExpress operates full-service, walk-in urgent care facilities offering timely medical treatment for non-life threatening illnesses.
Brand at a Glance
51%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MedExpress Urgent Care CMO
Julie Penn
Julie Penn serves as the Chief Marketing Officer of Medexpress Urgent Care. Julie started at Medexpress Urgent Care in March of 2011. Julie currently resides in Greater Pittsburgh Area.
MedExpress Urgent Care NPS
MedExpress Urgent Care's Net Promoter Score (NPS) is a -83 with 8% Promoters, 1% Passives, and 91% Detractors. Net Promoter Score tracks whether MedExpress Urgent Care's customers would recommend using the product based on a scale of -100 to 100.
MedExpress Urgent Care Overall NPS
| 8% | Promoters |
|---|---|
| 1% | Passives |
| 91% | Detractors |
MedExpress Urgent Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -85 | Nov 2023 | -85 |
Dec 2023 -85 | Dec 2023 | -85 |
Jan 2024 -85 | Jan 2024 | -85 |
Feb 2024 -83 | Feb 2024 | -83 |
Apr 2024 -83 | Apr 2024 | -83 |
Aug 2024 -83 | Aug 2024 | -83 |
Sep 2024 -83 | Sep 2024 | -83 |
Nov 2024 -83 | Nov 2024 | -83 |
Jan 2025 -83 | Jan 2025 | -83 |
May 2025 -83 | May 2025 | -83 |
Jun 2025 -83 | Jun 2025 | -83 |
Oct 2025 -83 | Oct 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedExpress Urgent Care NPS by Gender
Female customers rated MedExpress Urgent Care's NPS 6 points higher than Male customers.
Male
-90
MedExpress Urgent Care's NPS was rated -90 by Male customers on Comparably.
5%
Promoters
0%
Passives
95%
Detractors
Female
-84
MedExpress Urgent Care's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
MedExpress Urgent Care NPS by Ethnicity
MedExpress Urgent Care's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -72 | African American/Black | -72 |
Other -88 | Other | -88 |
MedExpress Urgent Care NPS by Age
MedExpress Urgent Care's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
MedExpress Urgent Care NPS by Usage
MedExpress Urgent Care's NPS was rated the highest by customers who have used MedExpress Urgent Care's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -82 | Over 10 Years | -82 |
MedExpress Urgent Care Customer Reviews
Out of the 6 MedExpress Urgent Care customer reviews 2 were positive and 4 were constructive. MedExpress Urgent Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MedExpress Urgent Care Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of MedExpress Urgent Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedExpress Urgent Care Customer Loyalty Score by Gender
Male customers rated MedExpress Urgent Care's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MedExpress Urgent Care.
Male
51%
Yes
Female
46%
Yes
MedExpress Urgent Care Customer Loyalty Score by Ethnicity
MedExpress Urgent Care's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MedExpress Urgent Care.
44
out of 100
Caucasian
36
out of 100
African American/Black
49
out of 100
Other
MedExpress Urgent Care Customer Loyalty Score by Age
MedExpress Urgent Care's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MedExpress Urgent Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 64% | 26-30 | 64% |
31-35 70% | 31-35 | 70% |
36-40 40% | 36-40 | 40% |
41-45 70% | 41-45 | 70% |
46-50 46% | 46-50 | 46% |
51-55 66% | 51-55 | 66% |
56-60 40% | 56-60 | 40% |
61-65 20% | 61-65 | 20% |
66+ 49% | 66+ | 49% |
MedExpress Urgent Care Customer Loyalty Score by Usage
MedExpress Urgent Care's Customer Loyalty score was rated the highest by customers who have used MedExpress Urgent Care's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MedExpress Urgent Care Customer Loyalty Score by Industry
MedExpress Urgent Care's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MedExpress Urgent Care Product Quality
1.5/5
MedExpress Urgent Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedExpress Urgent Care's overall Product Quality score rated by its users and customers.
MedExpress Urgent Care Product Information
MedExpress Urgent Care’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Media and Entertainment industry rated MedExpress Urgent Care's product the highest. Reviewers from the Tech industry rated MedExpress Urgent Care the lowest at 1.5.
- Website
- http://medexpress.com
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into MedExpress Urgent Care Product Quality
MedExpress Urgent Care's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MedExpress Urgent Care's Product Quality.
Ranked MedExpress Urgent Care Product Quality the Highest
Ranked MedExpress Urgent Care Product Quality the Lowest
MedExpress Urgent Care Product Quality Score by Gender
MedExpress Urgent Care's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MedExpress Urgent Care.
Male
1.5/5
Female
1.5/5
MedExpress Urgent Care Product Quality Score by Ethnicity
MedExpress Urgent Care's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MedExpress Urgent Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
MedExpress Urgent Care Product Quality Score by Age
MedExpress Urgent Care's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MedExpress Urgent Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
MedExpress Urgent Care Product Quality Score by Usage
MedExpress Urgent Care's Product Quality score was rated the highest by customers who have used MedExpress Urgent Care's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MedExpress Urgent Care Product Quality Score by Industry
MedExpress Urgent Care's Product Quality score was rated the highest by Media and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MedExpress Urgent Care Pricing
MedExpress Urgent Care ROI & Value For Money
1.5/5
MedExpress Urgent Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedExpress Urgent Care's overall ROI score rated by its users and customers.
MedExpress Urgent Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from MedExpress Urgent Care.
Quick Insights into MedExpress Urgent Care ROI
MedExpress Urgent Care's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MedExpress Urgent Care's ROI score.
Ranked MedExpress Urgent Care ROI the Highest
Ranked MedExpress Urgent Care ROI the Lowest
MedExpress Urgent Care ROI Score by Gender
MedExpress Urgent Care's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MedExpress Urgent Care.
Male
1.5/5
Female
1.5/5
MedExpress Urgent Care ROI Score by Ethnicity
MedExpress Urgent Care's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MedExpress Urgent Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
MedExpress Urgent Care ROI Score by Age
MedExpress Urgent Care's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MedExpress Urgent Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
MedExpress Urgent Care ROI Score by Usage
MedExpress Urgent Care's ROI score was rated the highest by customers who have used MedExpress Urgent Care's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MedExpress Urgent Care ROI Score by Industry
MedExpress Urgent Care's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MedExpress Urgent Care Customer Satisfaction (CSAT)
MedExpress Urgent Care Customer Satisfaction (CSAT) Score
12 / 100
MedExpress Urgent Care has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MedExpress Urgent Care Customer Satisfaction
MedExpress Urgent Care's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked MedExpress Urgent Care's Customer Satisfaction.
Ranked MedExpress Urgent Care Customer Satisfaction the Highest
Ranked MedExpress Urgent Care Customer Satisfaction the Lowest
MedExpress Urgent Care Customer Satisfaction Score by Gender
Male customers rated MedExpress Urgent Care's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MedExpress Urgent Care.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 72% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 77% |
MedExpress Urgent Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MedExpress Urgent Care's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedExpress Urgent Care.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
76%
CSAT according to African American/Black
MedExpress Urgent Care's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedExpress Urgent Care.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
CSAT according to Other
MedExpress Urgent Care's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedExpress Urgent Care.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
77%
MedExpress Urgent Care Customer Satisfaction Score by Age
MedExpress Urgent Care's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MedExpress Urgent Care.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 14% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 43% |
MedExpress Urgent Care Customer Satisfaction Score by Usage
MedExpress Urgent Care's Customer Satisfaction score was rated the highest by customers who have used MedExpress Urgent Care's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MedExpress Urgent Care Customer Satisfaction Score by Industry
MedExpress Urgent Care's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "MedExpress Urgent Care Customer Satisfaction Score by Industry",
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"groupId": 504,
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}MedExpress Urgent Care Customer Service
1.5/5
MedExpress Urgent Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedExpress Urgent Care's overall Customer Service score rated by its users and customers.
About MedExpress Urgent Care's Customer Service
Address
Morgantown, WV 26505
Website
http://medexpress.com
Phone Number
(304) 225-2500
Quick Insights into MedExpress Urgent Care Customer Service
MedExpress Urgent Care's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked MedExpress Urgent Care's Customer Service score.
Ranked MedExpress Urgent Care Customer Service the Highest
Ranked MedExpress Urgent Care Customer Service the Lowest
MedExpress Urgent Care Customer Service Score by Gender
MedExpress Urgent Care's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MedExpress Urgent Care.
Male
1.5/5
Female
1.5/5
MedExpress Urgent Care Customer Service Score by Ethnicity
MedExpress Urgent Care's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MedExpress Urgent Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
MedExpress Urgent Care Customer Service Score by Age
MedExpress Urgent Care's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MedExpress Urgent Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
MedExpress Urgent Care Customer Service Score by Usage
MedExpress Urgent Care's Customer Service score was rated 1.5 stars by customers who have used MedExpress Urgent Care's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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MedExpress Urgent Care Customer Service Score by Industry
MedExpress Urgent Care's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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MedExpress Urgent Care as an Employer
2.4/5
MedExpress Urgent Care has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of MedExpress Urgent Care
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MedExpress Urgent Care scored a -83 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of MedExpress Urgent Care would recommend the brand to a friend. ENPS measures how likely MedExpress Urgent Care employees would recommend working at MedExpress Urgent Care to a friend.
Net Promoter Score
-83
NPS Score
| 8% | Promoters |
|---|---|
| 1% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 20% | Promoters |
|---|---|
| 15% | Passive |
| 65% | Detractors |
