-9
NPS
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Media Prima
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About Media Prima's Brand
Operator of a media company.
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Media Prima NPS
Media Prima's Net Promoter Score (NPS) is a -9 with 33% Promoters, 25% Passives, and 42% Detractors. Net Promoter Score tracks whether Media Prima's customers would recommend using the product based on a scale of -100 to 100.
Media Prima Overall NPS
| 33% | Promoters |
|---|---|
| 25% | Passives |
| 42% | Detractors |
Media Prima NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 -20 | May 2023 | -20 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -22 | Dec 2023 | -22 |
Feb 2024 -30 | Feb 2024 | -30 |
Dec 2024 -18 | Dec 2024 | -18 |
Jan 2025 -8 | Jan 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Media Prima NPS by Gender
Media Prima's NPS was rated 40 by Female customers on Comparably.
Female
40
Media Prima's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
Media Prima's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Media Prima NPS by Ethnicity
Media Prima's NPS was rated 17 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Media Prima NPS by Age
Media Prima's NPS was rated 40 points by customers ages 18-25 on Comparably.
Media Prima NPS by Usage
Media Prima's NPS was rated -25 points by customers who have used Media Prima's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
Media Prima Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Media Prima users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Media Prima Customer Loyalty Score by Gender
Media Prima's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Media Prima.
Female
64%
Yes
Male
N/A
Yes
Media Prima Customer Loyalty Score by Ethnicity
Media Prima's Customer Loyalty score was rated 55% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Media Prima.
55
out of 100
Asian or Pacific Islander
Media Prima Customer Loyalty Score by Age
Media Prima's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Media Prima.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Media Prima Customer Loyalty Score by Usage
Media Prima's Customer Loyalty score was rated 33% by customers who have used Media Prima's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Media Prima Product Quality
3.5/5
Media Prima has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Media Prima Product Information
Media Prima’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.mediaprima.com.my
- Company Size
- 1,001-5,000 Employees
Quick Insights into Media Prima Product Quality
Media Prima's Product Quality score was rated highest by customers ages 18-25.
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Ranked Media Prima Product Quality the Highest
Media Prima Product Quality Score by Gender
Media Prima's Product Quality score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Media Prima.
Female
3.6/5
Male
N/A
Media Prima Product Quality Score by Ethnicity
Media Prima's Product Quality score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Media Prima.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Media Prima Product Quality Score by Age
Media Prima's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Media Prima.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Media Prima Product Quality Score by Usage
Media Prima's Product Quality score was rated 3.5 stars by customers who have used Media Prima's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Media Prima Pricing
Media Prima ROI & Value For Money
3.8/5
Media Prima has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Media Prima ROI
Media Prima's ROI score was rated highest by customers ages 18-25.
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Ranked Media Prima ROI the Highest
Media Prima ROI Score by Gender
Media Prima's ROI score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Media Prima.
Female
4.2/5
Male
N/A
Media Prima ROI Score by Ethnicity
Media Prima's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Media Prima.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Media Prima ROI Score by Age
Media Prima's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Media Prima.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Media Prima ROI Score by Usage
Media Prima's ROI score was rated 3.7 stars by customers who have used Media Prima's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Media Prima Customer Satisfaction (CSAT)
Media Prima Customer Satisfaction (CSAT) Score
60 / 100
Media Prima has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
50%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Media Prima Customer Satisfaction
Media Prima's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Media Prima's Customer Satisfaction.
Ranked Media Prima Customer Satisfaction the Highest
Media Prima Customer Satisfaction Score by Gender
Media Prima's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Media Prima.
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 60% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Media Prima Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Media Prima's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Media Prima.
33 / 100
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Media Prima Customer Satisfaction Score by Age
Media Prima's Customer Satisfaction score was rated 40 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Media Prima.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 40% |
Media Prima Customer Satisfaction Score by Usage
Media Prima's Customer Satisfaction score was rated 25 points by customers who have used Media Prima's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Media Prima Customer Service
3.7/5
Media Prima has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Media Prima's Customer Service
Address
, Kuala Lumpur,
Website
www.mediaprima.com.my
Phone Number
7
Quick Insights into Media Prima Customer Service
Media Prima's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Media Prima's Customer Service score.
Ranked Media Prima Customer Service the Highest
Media Prima Customer Service Score by Gender
Media Prima's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Media Prima.
Female
4.2/5
Male
N/A
Media Prima Customer Service Score by Ethnicity
Media Prima's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Media Prima.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Media Prima Customer Service Score by Age
Media Prima's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Media Prima.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Media Prima Customer Service Score by Usage
Media Prima's Customer Service score was rated 3.7 stars by customers who have used Media Prima's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Media Prima scored a -9 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Media Prima would recommend the brand to a friend. ENPS measures how likely Media Prima employees would recommend working at Media Prima to a friend.
Net Promoter Score
-9
NPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
