-27
NPS
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MediaCom
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About MediaCom's Brand
MediaCom is one of the world's leading media agencies.
Brand at a Glance
78%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
MediaCom NPS
MediaCom's Net Promoter Score (NPS) is a -27 with 28% Promoters, 17% Passives, and 55% Detractors. Net Promoter Score tracks whether MediaCom's customers would recommend using the product based on a scale of -100 to 100.
MediaCom Overall NPS
| 28% | Promoters |
|---|---|
| 17% | Passives |
| 55% | Detractors |
MediaCom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -17 | Sep 2023 | -17 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -17 | Dec 2023 | -17 |
Mar 2024 -18 | Mar 2024 | -18 |
Jul 2024 -19 | Jul 2024 | -19 |
Aug 2024 -21 | Aug 2024 | -21 |
Sep 2024 -26 | Sep 2024 | -26 |
Oct 2024 -25 | Oct 2024 | -25 |
Nov 2024 -23 | Nov 2024 | -23 |
Feb 2025 -26 | Feb 2025 | -26 |
Apr 2025 -26 | Apr 2025 | -26 |
Dec 2025 -28 | Dec 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MediaCom NPS by Gender
Female customers rated MediaCom's NPS 33 points higher than Male customers.
Male
-73
MediaCom's NPS was rated -73 by Male customers on Comparably.
7%
Promoters
13%
Passives
80%
Detractors
Female
-40
MediaCom's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
MediaCom NPS by Ethnicity
MediaCom's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Other -75 | Other | -75 |
MediaCom NPS by Age
MediaCom's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
MediaCom NPS by Usage
MediaCom's NPS was rated the highest by customers who have used MediaCom's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -43 | 2 to 5 Years | -43 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -70 | Over 10 Years | -70 |
MediaCom Customer Reviews
Out of the 8 MediaCom customer reviews 1 was positive and 7 were constructive. MediaCom customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MediaCom Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of MediaCom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MediaCom Customer Loyalty Score by Gender
Male customers rated MediaCom's Customer Loyalty score 15% higher than Female customers.
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Male
88%
Yes
Female
73%
Yes
MediaCom Customer Loyalty Score by Ethnicity
MediaCom's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MediaCom.
84
out of 100
Caucasian
55
out of 100
Other
MediaCom Customer Loyalty Score by Age
MediaCom's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MediaCom.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
66+ 100% | 66+ | 100% |
MediaCom Customer Loyalty Score by Usage
MediaCom's Customer Loyalty score was rated the highest by customers who have used MediaCom's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MediaCom Customer Loyalty Score by Industry
MediaCom's Customer Loyalty score was rated 100% by Tech industry customers.
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MediaCom Product Quality
2.9/5
MediaCom has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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MediaCom Product Information
MediaCom’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MediaCom's product the highest.
- Website
- http://www.mediacom.com
- Company Size
- 10,000+ Employees
Industry
Marketing, Advertising and Research
Quick Insights into MediaCom Product Quality
MediaCom's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked MediaCom Product Quality the Highest
Ranked MediaCom Product Quality the Lowest
MediaCom Product Quality Score by Gender
Female customers rated MediaCom's Product Quality score 1.1 stars higher than Male customers.
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Male
1.7/5
Female
2.8/5
MediaCom Product Quality Score by Ethnicity
MediaCom's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MediaCom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
MediaCom Product Quality Score by Age
MediaCom's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MediaCom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
MediaCom Product Quality Score by Usage
MediaCom's Product Quality score was rated the highest by customers who have used MediaCom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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MediaCom Product Quality Score by Industry
MediaCom's Product Quality score was rated 4.1 stars by Tech industry customers.
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MediaCom Pricing
MediaCom ROI & Value For Money
2.6/5
MediaCom has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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MediaCom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into MediaCom ROI
MediaCom's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used MediaCom's products/services for Over 10 Years.
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Ranked MediaCom ROI the Highest
Ranked MediaCom ROI the Lowest
MediaCom ROI Score by Gender
Female customers rated MediaCom's ROI score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
MediaCom ROI Score by Ethnicity
MediaCom's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MediaCom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
MediaCom ROI Score by Age
MediaCom's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MediaCom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MediaCom ROI Score by Usage
MediaCom's ROI score was rated the highest by customers who have used MediaCom's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MediaCom ROI Score by Industry
MediaCom's ROI score was rated 3.5 stars by Tech industry customers.
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MediaCom Customer Satisfaction (CSAT)
MediaCom Customer Satisfaction (CSAT) Score
41 / 100
MediaCom has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
23%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MediaCom Customer Satisfaction
MediaCom's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked MediaCom Customer Satisfaction the Highest
Ranked MediaCom Customer Satisfaction the Lowest
MediaCom Customer Satisfaction Score by Gender
Female customers rated MediaCom's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MediaCom.
15 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 64% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
MediaCom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MediaCom's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
65%
CSAT according to Other
MediaCom's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MediaCom.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
MediaCom Customer Satisfaction Score by Age
MediaCom's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MediaCom.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
MediaCom Customer Satisfaction Score by Usage
MediaCom's Customer Satisfaction score was rated the highest by customers who have used MediaCom's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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MediaCom Customer Satisfaction Score by Industry
MediaCom's Customer Satisfaction score was rated 67 points by Tech industry customers.
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{
"title": "MediaCom Customer Satisfaction Score by Industry",
"text": "MediaCom's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "MediaCom's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}MediaCom Customer Service
2.7/5
MediaCom has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About MediaCom's Customer Service
Address
124 Theobalds Road, WC1X 8RX United Kingdom
Website
http://www.mediacom.com
Phone Number
+44 20 7158 5500
Quick Insights into MediaCom Customer Service
MediaCom's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used MediaCom's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MediaCom's Customer Service score.
Ranked MediaCom Customer Service the Highest
Ranked MediaCom Customer Service the Lowest
MediaCom Customer Service Score by Gender
Female customers rated MediaCom's Customer Service score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
MediaCom Customer Service Score by Ethnicity
MediaCom's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MediaCom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
MediaCom Customer Service Score by Age
MediaCom's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MediaCom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MediaCom Customer Service Score by Usage
MediaCom's Customer Service score was rated the highest by customers who have used MediaCom's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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MediaCom Customer Service Score by Industry
MediaCom's Customer Service score was rated 3.5 stars by Tech industry customers.
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MediaCom as an Employer
3.8/5
MediaCom has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MediaCom scored a -27 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of MediaCom would recommend the brand to a friend. ENPS measures how likely MediaCom employees would recommend working at MediaCom to a friend.
Net Promoter Score
-27
NPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
