-73
NPS
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Mediacom Communications
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About Mediacom Communications' Brand
Mediacom Communications Corporation operates as a cable television company in the United States.
Brand at a Glance
77%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mediacom Communications CMO
Mediacom Communications NPS
Mediacom Communications's Net Promoter Score (NPS) is a -73 with 12% Promoters, 3% Passives, and 85% Detractors. Net Promoter Score tracks whether Mediacom Communications's customers would recommend using the product based on a scale of -100 to 100.
Mediacom Communications Overall NPS
| 12% | Promoters |
|---|---|
| 3% | Passives |
| 85% | Detractors |
Mediacom Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -72 | Feb 2024 | -72 |
Mar 2024 -74 | Mar 2024 | -74 |
Jun 2024 -74 | Jun 2024 | -74 |
Aug 2024 -76 | Aug 2024 | -76 |
Sep 2024 -76 | Sep 2024 | -76 |
Oct 2024 -75 | Oct 2024 | -75 |
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -75 | Feb 2025 | -75 |
Jun 2025 -75 | Jun 2025 | -75 |
Jul 2025 -73 | Jul 2025 | -73 |
Oct 2025 -73 | Oct 2025 | -73 |
Jan 2026 -73 | Jan 2026 | -73 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mediacom Communications NPS by Gender
Male customers rated Mediacom Communications's NPS 7 points higher than Female customers.
Male
-87
Mediacom Communications's NPS was rated -87 by Male customers on Comparably.
4%
Promoters
5%
Passives
91%
Detractors
Female
-94
Mediacom Communications's NPS was rated -94 by Female customers on Comparably.
0%
Promoters
6%
Passives
94%
Detractors
Mediacom Communications NPS by Ethnicity
Mediacom Communications's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -93 | Caucasian | -93 |
Other -100 | Other | -100 |
Mediacom Communications NPS by Age
Mediacom Communications's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Mediacom Communications NPS by Usage
Mediacom Communications's NPS was rated the highest by customers who have used Mediacom Communications's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -88 | Over 10 Years | -88 |
Mediacom Communications Customer Reviews
Out of the 9 Mediacom Communications customer reviews 1 was positive and 8 were constructive. Mediacom Communications customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mediacom Communications Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Mediacom Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mediacom Communications Customer Loyalty Score by Gender
Female customers rated Mediacom Communications's Customer Loyalty score 29% higher than Male customers.
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Male
65%
Yes
Female
94%
Yes
Mediacom Communications Customer Loyalty Score by Ethnicity
Mediacom Communications's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mediacom Communications.
74
out of 100
Caucasian
100
out of 100
Other
Mediacom Communications Customer Loyalty Score by Age
Mediacom Communications's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mediacom Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
56-60 70% | 56-60 | 70% |
61-65 78% | 61-65 | 78% |
66+ 81% | 66+ | 81% |
Mediacom Communications Customer Loyalty Score by Usage
Mediacom Communications's Customer Loyalty score was rated the highest by customers who have used Mediacom Communications's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mediacom Communications Customer Loyalty Score by Industry
Mediacom Communications's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mediacom Communications Product Quality
1.7/5
Mediacom Communications has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Mediacom Communications Product Information
Mediacom Communications’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Mediacom Communications's product the highest. Reviewers from the Arts and Entertainment industry rated Mediacom Communications the lowest at 1.5.
- Website
- http://mediacomcable.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into Mediacom Communications Product Quality
Mediacom Communications's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers who have used Mediacom Communications's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mediacom Communications' Product Quality.
Ranked Mediacom Communications Product Quality the Highest
Ranked Mediacom Communications Product Quality the Lowest
Mediacom Communications Product Quality Score by Gender
Mediacom Communications's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mediacom Communications.
Male
1.5/5
Female
1.5/5
Mediacom Communications Product Quality Score by Ethnicity
Mediacom Communications's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mediacom Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Mediacom Communications Product Quality Score by Age
Mediacom Communications's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mediacom Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Mediacom Communications Product Quality Score by Usage
Mediacom Communications's Product Quality score was rated the highest by customers who have used Mediacom Communications's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Mediacom Communications Product Quality Score by Industry
Mediacom Communications's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mediacom Communications Pricing
Mediacom Communications ROI & Value For Money
1.5/5
Mediacom Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediacom Communications' overall ROI score rated by its users and customers.
Mediacom Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Mediacom Communications.
Quick Insights into Mediacom Communications ROI
Mediacom Communications's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Tech industry.
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Ranked Mediacom Communications ROI the Highest
Ranked Mediacom Communications ROI the Lowest
Mediacom Communications ROI Score by Gender
Mediacom Communications's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mediacom Communications.
Male
1.5/5
Female
1.5/5
Mediacom Communications ROI Score by Ethnicity
Mediacom Communications's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mediacom Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Mediacom Communications ROI Score by Age
Mediacom Communications's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mediacom Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mediacom Communications ROI Score by Usage
Mediacom Communications's ROI score was rated 1.5 stars by customers who have used Mediacom Communications's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Mediacom Communications ROI Score by Industry
Mediacom Communications's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
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Mediacom Communications Customer Satisfaction (CSAT)
Mediacom Communications Customer Satisfaction (CSAT) Score
17 / 100
Mediacom Communications has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mediacom Communications Customer Satisfaction
Mediacom Communications's Customer Satisfaction score was rated highest by customers who have used Mediacom Communications's products/services for 2 to 5 Years, and rated lowest by customers who have used Mediacom Communications's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mediacom Communications' Customer Satisfaction.
Ranked Mediacom Communications Customer Satisfaction the Highest
Ranked Mediacom Communications Customer Satisfaction the Lowest
Mediacom Communications Customer Satisfaction Score by Gender
Male customers rated Mediacom Communications's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mediacom Communications.
10 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 20% | |
Very Dissatisfied | 65% |
6 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 75% |
Mediacom Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mediacom Communications' Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
25%
Very Dissatisfied
64%
CSAT according to Other
Mediacom Communications' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mediacom Communications.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Mediacom Communications Customer Satisfaction Score by Age
Mediacom Communications's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mediacom Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 8% |
Mediacom Communications Customer Satisfaction Score by Usage
Mediacom Communications's Customer Satisfaction score was rated the highest by customers who have used Mediacom Communications's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mediacom Communications Customer Satisfaction Score by Industry
Mediacom Communications's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Mediacom Communications Customer Service
1.5/5
Mediacom Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediacom Communications' overall Customer Service score rated by its users and customers.
About Mediacom Communications's Customer Service
Address
100 Crystal Run Road, Middletown, NY
Website
http://mediacomcable.com
Phone Number
845-443-2600
Quick Insights into Mediacom Communications Customer Service
Mediacom Communications's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers who have used Mediacom Communications's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mediacom Communications' Customer Service score.
Ranked Mediacom Communications Customer Service the Highest
Ranked Mediacom Communications Customer Service the Lowest
Mediacom Communications Customer Service Score by Gender
Mediacom Communications's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mediacom Communications.
Male
1.5/5
Female
1.5/5
Mediacom Communications Customer Service Score by Ethnicity
Mediacom Communications's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mediacom Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Mediacom Communications Customer Service Score by Age
Mediacom Communications's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mediacom Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Mediacom Communications Customer Service Score by Usage
Mediacom Communications's Customer Service score was rated the highest by customers who have used Mediacom Communications's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Mediacom Communications Customer Service Score by Industry
Mediacom Communications's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mediacom Communications as an Employer
3.0/5
Mediacom Communications has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
CEO of Mediacom Communications
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mediacom Communications scored a -73 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Mediacom Communications would recommend the brand to a friend. ENPS measures how likely Mediacom Communications employees would recommend working at Mediacom Communications to a friend.
Net Promoter Score
-73
NPS Score
| 12% | Promoters |
|---|---|
| 3% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
