-100
NPS
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Brand Page
MediaMath
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About MediaMath's Brand
To empower the marketing professional
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
MediaMath NPS
MediaMath's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MediaMath's customers would recommend using the product based on a scale of -100 to 100.
MediaMath Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MediaMath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MediaMath Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MediaMath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MediaMath Product Quality
2.8/5
MediaMath has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MediaMath's overall Product Quality score rated by its users and customers.
MediaMath Product Information
MediaMath’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.mediamath.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Media
SaaS
MediaMath Pricing
MediaMath ROI & Value For Money
2.5/5
MediaMath has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MediaMath's overall ROI score rated by its users and customers.
MediaMath Customer Satisfaction (CSAT)
MediaMath Customer Satisfaction (CSAT) Score
25 / 100
MediaMath has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MediaMath Customer Service
5/5
MediaMath has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MediaMath's overall Customer Service score rated by its users and customers.
About MediaMath's Customer Service
Address
4 World Trade Ctr, Fl 45th, New York City, NY 10019
Website
http://www.mediamath.com
Phone Number
(646) 840-4200
MediaMath as an Employer
4.3/5
MediaMath has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
MediaMath scored a -100 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of MediaMath would recommend the brand to a friend. ENPS measures how likely MediaMath employees would recommend working at MediaMath to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 31% | Promoters |
|---|---|
| 32% | Passive |
| 37% | Detractors |
