-12
NPS
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Mediaocean
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About Mediaocean's Brand
Mediaocean provides software platforms for the advertising community.
Brand at a Glance
57%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Mediaocean CMO
Mediaocean NPS
Mediaocean's Net Promoter Score (NPS) is a -12 with 40% Promoters, 8% Passives, and 52% Detractors. Net Promoter Score tracks whether Mediaocean's customers would recommend using the product based on a scale of -100 to 100.
Mediaocean Overall NPS
| 40% | Promoters |
|---|---|
| 8% | Passives |
| 52% | Detractors |
Mediaocean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 17 | May 2022 | 17 |
Jun 2022 20 | Jun 2022 | 20 |
Sep 2022 19 | Sep 2022 | 19 |
May 2023 10 | May 2023 | 10 |
Jul 2023 6 | Jul 2023 | 6 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -11 | Apr 2024 | -11 |
Feb 2025 -15 | Feb 2025 | -15 |
Apr 2025 -17 | Apr 2025 | -17 |
Jul 2025 -17 | Jul 2025 | -17 |
Oct 2025 -12 | Oct 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mediaocean NPS by Gender
Female customers rated Mediaocean's NPS 50 points higher than Male customers.
Male
-100
Mediaocean's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-50
Mediaocean's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Mediaocean NPS by Ethnicity
Mediaocean's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Mediaocean NPS by Usage
Mediaocean's NPS was rated -50 points by customers who have used Mediaocean's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
Mediaocean Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Mediaocean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mediaocean Customer Loyalty Score by Gender
Male customers rated Mediaocean's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mediaocean.
Male
40%
Yes
Female
33%
Yes
Mediaocean Customer Loyalty Score by Ethnicity
Mediaocean's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mediaocean.
33
out of 100
Caucasian
Mediaocean Customer Loyalty Score by Usage
Mediaocean's Customer Loyalty score was rated 33% by customers who have used Mediaocean's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mediaocean Product Quality
2.6/5
Mediaocean has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediaocean's overall Product Quality score rated by its users and customers.
Mediaocean Product Information
Mediaocean’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.mediaocean.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
Enterprise
SaaS
Quick Insights into Mediaocean Product Quality
Mediaocean's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Mediaocean's Product Quality.
Ranked Mediaocean Product Quality the Highest
Ranked Mediaocean Product Quality the Lowest
Mediaocean Product Quality Score by Gender
Male customers rated Mediaocean's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mediaocean.
Male
1.8/5
Female
1.5/5
Mediaocean Product Quality Score by Ethnicity
Mediaocean's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mediaocean.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mediaocean Product Quality Score by Usage
Mediaocean's Product Quality score was rated 1.5 stars by customers who have used Mediaocean's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mediaocean Pricing
Mediaocean ROI & Value For Money
2.9/5
Mediaocean has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediaocean's overall ROI score rated by its users and customers.
Quick Insights into Mediaocean ROI
Mediaocean's ROI score was rated highest by customers who have used Mediaocean's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Mediaocean's ROI score.
Ranked Mediaocean ROI the Highest
Ranked Mediaocean ROI the Lowest
Mediaocean ROI Score by Gender
Mediaocean's ROI score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mediaocean.
Male
1.6/5
Female
1.6/5
Mediaocean ROI Score by Ethnicity
Mediaocean's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mediaocean.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Mediaocean ROI Score by Usage
Mediaocean's ROI score was rated 1.6 stars by customers who have used Mediaocean's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mediaocean Customer Satisfaction (CSAT)
Mediaocean Customer Satisfaction (CSAT) Score
37 / 100
Mediaocean has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
11%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
21%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mediaocean Customer Satisfaction
Mediaocean's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mediaocean's Customer Satisfaction.
Ranked Mediaocean Customer Satisfaction the Highest
Mediaocean Customer Satisfaction Score by Gender
Mediaocean's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mediaocean.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Mediaocean Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mediaocean's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mediaocean.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
Mediaocean Customer Service
3/5
Mediaocean has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Mediaocean's Customer Service
Address
45 W 18th St., 6th Floor, New York City, NY
Website
http://www.mediaocean.com
Phone Number
(212) 633-8100
Quick Insights into Mediaocean Customer Service
Mediaocean's Customer Service score was rated highest by customers who have used Mediaocean's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Mediaocean's Customer Service score.
Ranked Mediaocean Customer Service the Highest
Ranked Mediaocean Customer Service the Lowest
Mediaocean Customer Service Score by Gender
Female customers rated Mediaocean's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mediaocean.
Male
2/5
Female
2.2/5
Mediaocean Customer Service Score by Ethnicity
Mediaocean's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mediaocean.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Mediaocean Customer Service Score by Usage
Mediaocean's Customer Service score was rated 2.2 stars by customers who have used Mediaocean's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mediaocean as an Employer
2.6/5
Mediaocean has a 2.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Mediaocean scored a -12 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Mediaocean would recommend the brand to a friend. ENPS measures how likely Mediaocean employees would recommend working at Mediaocean to a friend.
Net Promoter Score
-12
NPS Score
| 40% | Promoters |
|---|---|
| 8% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 37% | Promoters |
|---|---|
| 30% | Passive |
| 33% | Detractors |
