0
NPS
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Medibank Private
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About Medibank Private's Brand
Provider of underwriting and distribution of private health insurance policies to its customers. The company provides healthcare services to private health insurance policy holders, government, corporate and other retail customers.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Medibank Private NPS
Medibank Private's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Medibank Private's customers would recommend using the product based on a scale of -100 to 100.
Medibank Private Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Medibank Private NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
Oct 2025 33 | Oct 2025 | 33 |
Aug 2026 0 | Aug 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medibank Private Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Medibank Private users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medibank Private Product Quality
3.7/5
Medibank Private has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Medibank Private's overall Product Quality score rated by its users and customers.
Medibank Private Product Information
Medibank Private’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.medibank.com.au
- Company Size
- 1,001-5,000 Employees
Medibank Private Pricing
Medibank Private ROI & Value For Money
2.5/5
Medibank Private has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Medibank Private's overall ROI score rated by its users and customers.
Medibank Private Customer Satisfaction (CSAT)
Medibank Private Customer Satisfaction (CSAT) Score
50 / 100
Medibank Private has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medibank Private Customer Service
2.5/5
Medibank Private has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Medibank Private's overall Customer Service score rated by its users and customers.
About Medibank Private's Customer Service
Address
700 Collins Street, Melbourne, 3008
Website
www.medibank.com.au
Phone Number
7
Medibank Private as an Employer
Consumer vs. Employees
Medibank Private scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Medibank Private would recommend the brand to a friend. ENPS measures how likely Medibank Private employees would recommend working at Medibank Private to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
