57
NPS
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Medical Properties Trust
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About Medical Properties Trust's Brand
Medical Properties Trust, Inc. bridges the gap between the growing demand for high-quality healthcare.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Medical Properties Trust NPS
Medical Properties Trust's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Medical Properties Trust's customers would recommend using the product based on a scale of -100 to 100.
Medical Properties Trust Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Medical Properties Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Oct 2022 75 | Oct 2022 | 75 |
Jun 2023 40 | Jun 2023 | 40 |
Jun 2024 49 | Jun 2024 | 49 |
Oct 2024 57 | Oct 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medical Properties Trust Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Medical Properties Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medical Properties Trust Product Quality
3.9/5
Medical Properties Trust has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Properties Trust's overall Product Quality score rated by its users and customers.
Medical Properties Trust Product Information
Medical Properties Trust’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Medical Properties Trust Pricing
Medical Properties Trust ROI & Value For Money
3.6/5
Medical Properties Trust has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Medical Properties Trust Customer Satisfaction (CSAT)
Medical Properties Trust Customer Satisfaction (CSAT) Score
40 / 100
Medical Properties Trust has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medical Properties Trust Customer Service
3.9/5
Medical Properties Trust has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Properties Trust's overall Customer Service score rated by its users and customers.
About Medical Properties Trust's Customer Service
Address
1000 Urban Center Drive, Suite 501, Birmingham, AL
Website
http://www.medicalpropertiestrust.com/
Phone Number
+1 205-969-3755
Medical Properties Trust as an Employer
2.2/5
Medical Properties Trust has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Medical Properties Trust
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Medical Properties Trust scored a 57 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Medical Properties Trust would recommend the brand to a friend. ENPS measures how likely Medical Properties Trust employees would recommend working at Medical Properties Trust to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
