16
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Medical Solutions
Marketing or Exec? Claim Your Free Account
About Medical Solutions' Brand
Medical Solutions, a travel nurse and healthcare staffing company, focuses on meeting urgent and short-term staffing needs of its clients.
Brand at a Glance
91%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Medical Solutions NPS
Medical Solutions's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Medical Solutions's customers would recommend using the product based on a scale of -100 to 100.
Medical Solutions Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Medical Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Dec 2022 49 | Dec 2022 | 49 |
Aug 2023 57 | Aug 2023 | 57 |
Oct 2023 37 | Oct 2023 | 37 |
Nov 2023 22 | Nov 2023 | 22 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2024 9 | Aug 2024 | 9 |
Jan 2025 14 | Jan 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medical Solutions Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Medical Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medical Solutions Product Quality
3.2/5
Medical Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Solutions' overall Product Quality score rated by its users and customers.
Medical Solutions Product Information
Medical Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Content
Healthcare
Medical Solutions Pricing
Medical Solutions ROI & Value For Money
3/5
Medical Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Solutions' overall ROI score rated by its users and customers.
Medical Solutions Customer Satisfaction (CSAT)
Medical Solutions Customer Satisfaction (CSAT) Score
50 / 100
Medical Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medical Solutions Customer Service
2.9/5
Medical Solutions has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Solutions' overall Customer Service score rated by its users and customers.
About Medical Solutions's Customer Service
Address
9101 Western Ave., STE 101, Omaha, NE
Website
http://www.medicalsolutions.com
Phone Number
7038340039
Medical Solutions as an Employer
3.5/5
Medical Solutions has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Medical Solutions scored a 16 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Medical Solutions would recommend the brand to a friend. ENPS measures how likely Medical Solutions employees would recommend working at Medical Solutions to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 54% | Promoters |
|---|---|
| 12% | Passive |
| 34% | Detractors |
