66
NPS
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Medical Teams International
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About Medical Teams International's Brand
Medical Teams International provides life-saving medical care and eases the suffering of people in crisis, such as survivors of natural disasters and refugees.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Medical Teams International NPS
Medical Teams International's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Medical Teams International's customers would recommend using the product based on a scale of -100 to 100.
Medical Teams International Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Medical Teams International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Feb 2024 50 | Feb 2024 | 50 |
Jun 2025 60 | Jun 2025 | 60 |
Jan 2026 67 | Jan 2026 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medical Teams International Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Medical Teams International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medical Teams International Product Quality
4.2/5
Medical Teams International has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Teams International's overall Product Quality score rated by its users and customers.
Medical Teams International Product Information
Medical Teams International’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.medicalteams.org/
- Company Size
- 1,001-5,000 Employees
Industry
Non-Profit
Medical Teams International Pricing
Medical Teams International ROI & Value For Money
4.1/5
Medical Teams International has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Teams International's overall ROI score rated by its users and customers.
Medical Teams International Customer Satisfaction (CSAT)
Medical Teams International Customer Satisfaction (CSAT) Score
83 / 100
Medical Teams International has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medical Teams International Customer Service
4.2/5
Medical Teams International has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Medical Teams International's overall Customer Service score rated by its users and customers.
About Medical Teams International's Customer Service
Address
14150 SW Milton Court, Portland, OR 97224
Website
http://www.medicalteams.org/
Phone Number
5036241019
Medical Teams International's Social Links
Medical Teams International as an Employer
4.3/5
Medical Teams International has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Medical Teams International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Medical Teams International scored a 66 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Medical Teams International would recommend the brand to a friend. ENPS measures how likely Medical Teams International employees would recommend working at Medical Teams International to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 57% | Promoters |
|---|---|
| 28% | Passive |
| 15% | Detractors |
