50
NPS
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Mediclinic International
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About Mediclinic International's Brand
Operator of private hospitals. The company offers specialist-orientated multi-disciplinary hospital services enabling its patients to get comprehensive, high-quality healthcare services improving their health.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Mediclinic International NPS
Mediclinic International's Net Promoter Score (NPS) is a 50 with 71% Promoters, 8% Passives, and 21% Detractors. Net Promoter Score tracks whether Mediclinic International's customers would recommend using the product based on a scale of -100 to 100.
Mediclinic International Overall NPS
| 71% | Promoters |
|---|---|
| 8% | Passives |
| 21% | Detractors |
Mediclinic International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Jul 2023 60 | Jul 2023 | 60 |
Aug 2023 71 | Aug 2023 | 71 |
Oct 2023 75 | Oct 2023 | 75 |
Jul 2024 55 | Jul 2024 | 55 |
Oct 2024 50 | Oct 2024 | 50 |
Feb 2025 54 | Feb 2025 | 54 |
Mar 2025 59 | Mar 2025 | 59 |
Apr 2025 60 | Apr 2025 | 60 |
Oct 2025 50 | Oct 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mediclinic International NPS by Gender
Mediclinic International's NPS was rated 67 by Female customers on Comparably.
Female
67
Mediclinic International's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Mediclinic International's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Mediclinic International Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Mediclinic International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mediclinic International Customer Loyalty Score by Gender
Mediclinic International's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Mediclinic International Product Quality
4.1/5
Mediclinic International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Mediclinic International Product Information
Mediclinic International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.mediclinic.com
- Company Size
- 10,000+ Employees
Quick Insights into Mediclinic International Product Quality
Mediclinic International's Product Quality score was rated highest by Female customers.
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Ranked Mediclinic International Product Quality the Highest
Mediclinic International Product Quality Score by Gender
Mediclinic International's Product Quality score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mediclinic International.
Female
4/5
Male
N/A
Mediclinic International Pricing
Mediclinic International ROI & Value For Money
3.5/5
Mediclinic International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Mediclinic International ROI
Mediclinic International's ROI score was rated highest by Female customers.
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Ranked Mediclinic International ROI the Highest
Mediclinic International ROI Score by Gender
Mediclinic International's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Mediclinic International Customer Satisfaction (CSAT)
Mediclinic International Customer Satisfaction (CSAT) Score
89 / 100
Mediclinic International has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mediclinic International Customer Service
3.6/5
Mediclinic International has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Mediclinic International's Customer Service
Address
40 Dukes Place, London, EC3A 7NH Bahamas
Website
www.mediclinic.com
Quick Insights into Mediclinic International Customer Service
Mediclinic International's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Mediclinic International's Customer Service score.
Ranked Mediclinic International Customer Service the Highest
Mediclinic International Customer Service Score by Gender
Mediclinic International's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mediclinic International.
Female
4/5
Male
N/A
Mediclinic International as an Employer
Consumer vs. Employees
Mediclinic International scored a 50 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Mediclinic International would recommend the brand to a friend. ENPS measures how likely Mediclinic International employees would recommend working at Mediclinic International to a friend.
Net Promoter Score
50
NPS Score
| 71% | Promoters |
|---|---|
| 8% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
