7
NPS
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Medidata
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About Medidata's Brand
Medidata Solutions delivers cloud-based technology, analytics and benchmarks, designed to transform clinical research for maximum productivity and value.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Medidata NPS
Medidata's Net Promoter Score (NPS) is a 7 with 41% Promoters, 25% Passives, and 34% Detractors. Net Promoter Score tracks whether Medidata's customers would recommend using the product based on a scale of -100 to 100.
Medidata Overall NPS
| 41% | Promoters |
|---|---|
| 25% | Passives |
| 34% | Detractors |
Medidata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 5 | Nov 2024 | 5 |
Dec 2024 5 | Dec 2024 | 5 |
Mar 2025 5 | Mar 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
May 2025 6 | May 2025 | 6 |
Jun 2025 6 | Jun 2025 | 6 |
Aug 2025 7 | Aug 2025 | 7 |
Sep 2025 6 | Sep 2025 | 6 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 7 | Nov 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medidata NPS by Gender
Male customers rated Medidata's NPS 17 points higher than Female customers.
Male
26
Medidata's NPS was rated 26 by Male customers on Comparably.
53%
Promoters
20%
Passives
27%
Detractors
Female
9
Medidata's NPS was rated 9 by Female customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
Medidata NPS by Ethnicity
Medidata's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 28 | Asian or Pacific Islander | 28 |
Medidata NPS by Age
Medidata's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Medidata NPS by Usage
Medidata's NPS was rated the highest by customers who have used Medidata's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Over 10 Years -25 | Over 10 Years | -25 |
Medidata Customer Reviews
Out of the 5 Medidata customer reviews 3 were positive and 2 were constructive. Medidata customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Medidata Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Medidata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medidata Customer Loyalty Score by Gender
Male customers rated Medidata's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Medidata.
Male
74%
Yes
Female
67%
Yes
Medidata Customer Loyalty Score by Ethnicity
Medidata's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Medidata.
67
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Medidata Customer Loyalty Score by Age
Medidata's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Medidata.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
36-40 85% | 36-40 | 85% |
41-45 40% | 41-45 | 40% |
51-55 64% | 51-55 | 64% |
Medidata Customer Loyalty Score by Usage
Medidata's Customer Loyalty score was rated the highest by customers who have used Medidata's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medidata Customer Loyalty Score by Industry
Medidata's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Medidata Product Quality
3.8/5
Medidata has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Medidata Product Information
Medidata’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Medidata's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Medidata the lowest at 3.7.
- Website
- http://www.mdsol.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
SaaS
Quick Insights into Medidata Product Quality
Medidata's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.
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Ranked Medidata Product Quality the Highest
Ranked Medidata Product Quality the Lowest
Medidata Product Quality Score by Gender
Female customers rated Medidata's Product Quality score 0.2 stars higher than Male customers.
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Male
3.7/5
Female
3.9/5
Medidata Product Quality Score by Ethnicity
Medidata's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Medidata.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Medidata Product Quality Score by Age
Medidata's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Medidata.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.4 | 36-40 | 4.4 |
41-45 2.6 | 41-45 | 2.6 |
51-55 4.1 | 51-55 | 4.1 |
Medidata Product Quality Score by Usage
Medidata's Product Quality score was rated the highest by customers who have used Medidata's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Medidata Product Quality Score by Industry
Medidata's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Medidata Pricing
Medidata ROI & Value For Money
3.7/5
Medidata has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Medidata's overall ROI score rated by its users and customers.
Medidata Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Medidata.
Quick Insights into Medidata ROI
Medidata's ROI score was rated highest by customers who have used Medidata's products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
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Ranked Medidata ROI the Highest
Ranked Medidata ROI the Lowest
Medidata ROI Score by Gender
Male customers rated Medidata's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Medidata.
Male
3.9/5
Female
3.7/5
Medidata ROI Score by Ethnicity
Medidata's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Medidata.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Medidata ROI Score by Age
Medidata's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Medidata.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.1 | 41-45 | 3.1 |
51-55 3.8 | 51-55 | 3.8 |
Medidata ROI Score by Usage
Medidata's ROI score was rated the highest by customers who have used Medidata's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Medidata ROI Score by Industry
Medidata's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Medidata Customer Satisfaction (CSAT)
Medidata Customer Satisfaction (CSAT) Score
70 / 100
Medidata has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
44%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medidata Customer Satisfaction
Medidata's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Medidata's products/services for Less than 1 Year.
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Ranked Medidata Customer Satisfaction the Highest
Ranked Medidata Customer Satisfaction the Lowest
Medidata Customer Satisfaction Score by Gender
Male customers rated Medidata's Customer Satisfaction score 29 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Medidata.
79 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
50 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
Medidata Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Medidata's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medidata.
64 / 100
Very Satisfied
45%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
9%
CSAT according to African American/Black
Medidata's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medidata.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Medidata's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medidata.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
Medidata Customer Satisfaction Score by Age
Medidata's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Medidata.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 51-55 | 60% |
Medidata Customer Satisfaction Score by Usage
Medidata's Customer Satisfaction score was rated the highest by customers who have used Medidata's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Medidata Customer Satisfaction Score by Industry
Medidata's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Medidata Customer Satisfaction Score by Industry",
"text": "Medidata's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 83,
"stars": 0,
"csatScore": 83,
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"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 71,
"stars": 0,
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"scoreClassName": "",
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]
}Medidata Customer Service
3.7/5
Medidata has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Medidata's overall Customer Service score rated by its users and customers.
About Medidata's Customer Service
Address
350 Hudson Street, New York City, NY 10014
Website
http://www.mdsol.com
Phone Number
(212) 918-1800
Medidata's Social Links
Quick Insights into Medidata Customer Service
Medidata's Customer Service score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Medidata's Customer Service score.
Ranked Medidata Customer Service the Highest
Ranked Medidata Customer Service the Lowest
Medidata Customer Service Score by Gender
Medidata's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medidata.
Male
3.7/5
Female
3.7/5
Medidata Customer Service Score by Ethnicity
Medidata's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Medidata.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Medidata Customer Service Score by Age
Medidata's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Medidata.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.4 | 36-40 | 4.4 |
41-45 2.8 | 41-45 | 2.8 |
51-55 4.1 | 51-55 | 4.1 |
Medidata Customer Service Score by Usage
Medidata's Customer Service score was rated the highest by customers who have used Medidata's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Medidata Customer Service Score by Industry
Medidata's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Medidata as an Employer
4.6/5
Medidata has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Medidata scored a 7 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Medidata would recommend the brand to a friend. ENPS measures how likely Medidata employees would recommend working at Medidata to a friend.
Net Promoter Score
7
NPS Score
| 41% | Promoters |
|---|---|
| 25% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
