47
NPS
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Medieval Times
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About Medieval Times' Brand
"It is a family dinner theater featuring staged medieval-style games, sword-fighting, and jousting."
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Medieval Times NPS
Medieval Times's Net Promoter Score (NPS) is a 47 with 66% Promoters, 15% Passives, and 19% Detractors. Net Promoter Score tracks whether Medieval Times's customers would recommend using the product based on a scale of -100 to 100.
Medieval Times Overall NPS
| 66% | Promoters |
|---|---|
| 15% | Passives |
| 19% | Detractors |
Medieval Times NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 41 | Oct 2024 | 41 |
Nov 2024 41 | Nov 2024 | 41 |
Dec 2024 41 | Dec 2024 | 41 |
Jan 2025 44 | Jan 2025 | 44 |
Feb 2025 44 | Feb 2025 | 44 |
Mar 2025 46 | Mar 2025 | 46 |
Apr 2025 46 | Apr 2025 | 46 |
May 2025 46 | May 2025 | 46 |
Jun 2025 46 | Jun 2025 | 46 |
Jul 2025 46 | Jul 2025 | 46 |
Oct 2025 47 | Oct 2025 | 47 |
Nov 2025 47 | Nov 2025 | 47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medieval Times NPS by Gender
Female customers rated Medieval Times's NPS 12 points higher than Male customers.
Male
50
Medieval Times's NPS was rated 50 by Male customers on Comparably.
65%
Promoters
20%
Passives
15%
Detractors
Female
62
Medieval Times's NPS was rated 62 by Female customers on Comparably.
81%
Promoters
0%
Passives
19%
Detractors
Medieval Times NPS by Ethnicity
Medieval Times's NPS was rated 55 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 55 | Caucasian | 55 |
Medieval Times NPS by Age
Medieval Times's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Medieval Times NPS by Usage
Medieval Times's NPS was rated the highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
5 to 10 Years 82 | 5 to 10 Years | 82 |
Over 10 Years 28 | Over 10 Years | 28 |
Medieval Times Customer Reviews
Out of the 9 Medieval Times customer reviews 9 were positive and 0 were constructive. Medieval Times customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Medieval Times Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Medieval Times users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medieval Times Customer Loyalty Score by Gender
Female customers rated Medieval Times's Customer Loyalty score 9% higher than Male customers.
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Male
69%
Yes
Female
78%
Yes
Medieval Times Customer Loyalty Score by Ethnicity
Medieval Times's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Medieval Times.
75
out of 100
Caucasian
Medieval Times Customer Loyalty Score by Age
Medieval Times's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Medieval Times.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 66% | 26-30 | 66% |
31-35 80% | 31-35 | 80% |
41-45 74% | 41-45 | 74% |
Medieval Times Customer Loyalty Score by Usage
Medieval Times's Customer Loyalty score was rated the highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medieval Times Customer Loyalty Score by Industry
Medieval Times's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Medieval Times Product Quality
4.1/5
Medieval Times has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Medieval Times Product Information
Medieval Times’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Medieval Times's product the highest. Reviewers from the Accounting industry rated Medieval Times the lowest at 3.8.
- Website
- http://medievaltimes.com/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into Medieval Times Product Quality
Medieval Times's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Medieval Times's products/services for Over 10 Years.
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Ranked Medieval Times Product Quality the Highest
Ranked Medieval Times Product Quality the Lowest
Medieval Times Product Quality Score by Gender
Female customers rated Medieval Times's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Medieval Times.
Male
4/5
Female
4.4/5
Medieval Times Product Quality Score by Ethnicity
Medieval Times's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Medieval Times.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Medieval Times Product Quality Score by Age
Medieval Times's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Medieval Times.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
41-45 3.8 | 41-45 | 3.8 |
Medieval Times Product Quality Score by Usage
Medieval Times's Product Quality score was rated the highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Medieval Times Product Quality Score by Industry
Medieval Times's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Medieval Times Pricing
Medieval Times ROI & Value For Money
4/5
Medieval Times has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Medieval Times Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Medieval Times.
Quick Insights into Medieval Times ROI
Medieval Times's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Medieval Times's products/services for Less than 1 Year.
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Ranked Medieval Times ROI the Highest
Ranked Medieval Times ROI the Lowest
Medieval Times ROI Score by Gender
Female customers rated Medieval Times's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Medieval Times.
Male
4/5
Female
4.2/5
Medieval Times ROI Score by Ethnicity
Medieval Times's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Medieval Times.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Medieval Times ROI Score by Age
Medieval Times's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Medieval Times.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.9 | 31-35 | 3.9 |
41-45 3.8 | 41-45 | 3.8 |
Medieval Times ROI Score by Usage
Medieval Times's ROI score was rated the highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Medieval Times ROI Score by Industry
Medieval Times's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Medieval Times Customer Satisfaction (CSAT)
Medieval Times Customer Satisfaction (CSAT) Score
76 / 100
Medieval Times has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medieval Times Customer Satisfaction
Medieval Times's Customer Satisfaction score was rated highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Medieval Times' Customer Satisfaction.
Ranked Medieval Times Customer Satisfaction the Highest
Ranked Medieval Times Customer Satisfaction the Lowest
Medieval Times Customer Satisfaction Score by Gender
Female customers rated Medieval Times's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Medieval Times.
73 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
94 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Medieval Times Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Medieval Times' Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Medieval Times.
86 / 100
Very Satisfied
52%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
Medieval Times Customer Satisfaction Score by Age
Medieval Times's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Medieval Times.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 78% | |||||||||||||||
| 41-45 | 86% |
Medieval Times Customer Satisfaction Score by Usage
Medieval Times's Customer Satisfaction score was rated the highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Medieval Times Customer Satisfaction Score by Industry
Medieval Times's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Medieval Times Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 83
},
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"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
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}Medieval Times Customer Service
4.3/5
Medieval Times has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Medieval Times' overall Customer Service score rated by its users and customers.
About Medieval Times's Customer Service
Address
Irving, TX
Website
http://medievaltimes.com/
Quick Insights into Medieval Times Customer Service
Medieval Times's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Medieval Times' Customer Service score.
Ranked Medieval Times Customer Service the Highest
Ranked Medieval Times Customer Service the Lowest
Medieval Times Customer Service Score by Gender
Female customers rated Medieval Times's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medieval Times.
Male
4.4/5
Female
4.8/5
Medieval Times Customer Service Score by Ethnicity
Medieval Times's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Medieval Times.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Medieval Times Customer Service Score by Age
Medieval Times's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Medieval Times.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
41-45 4.1 | 41-45 | 4.1 |
Medieval Times Customer Service Score by Usage
Medieval Times's Customer Service score was rated the highest by customers who have used Medieval Times's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Medieval Times Customer Service Score by Industry
Medieval Times's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Medieval Times as an Employer
2.4/5
Medieval Times has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Medieval Times scored a 47 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Medieval Times would recommend the brand to a friend. ENPS measures how likely Medieval Times employees would recommend working at Medieval Times to a friend.
Net Promoter Score
47
NPS Score
| 66% | Promoters |
|---|---|
| 15% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 21% | Promoters |
|---|---|
| 11% | Passive |
| 68% | Detractors |
