37
NPS
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MEDIFAST
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About MEDIFAST's Brand
Medifast’s easy, effective program has been helping people improve their lives with weight-loss plans made specifically for your lifestyle.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
MEDIFAST NPS
MEDIFAST's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether MEDIFAST's customers would recommend using the product based on a scale of -100 to 100.
MEDIFAST Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
MEDIFAST NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
May 2022 20 | May 2022 | 20 |
Nov 2022 17 | Nov 2022 | 17 |
Feb 2023 29 | Feb 2023 | 29 |
Jun 2023 13 | Jun 2023 | 13 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 30 | Apr 2024 | 30 |
Oct 2025 36 | Oct 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MEDIFAST Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of MEDIFAST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MEDIFAST Product Quality
4/5
MEDIFAST has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MEDIFAST's overall Product Quality score rated by its users and customers.
MEDIFAST Product Information
MEDIFAST’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.medifast1.com
- Company Size
- 501-1,000 Employees
MEDIFAST Pricing
MEDIFAST ROI & Value For Money
3.9/5
MEDIFAST has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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MEDIFAST Customer Satisfaction (CSAT)
MEDIFAST Customer Satisfaction (CSAT) Score
57 / 100
MEDIFAST has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MEDIFAST Customer Service
4.1/5
MEDIFAST has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About MEDIFAST's Customer Service
Address
11445 Cronhill Drive, Owings Mills, MD
Website
http://www.medifast1.com
Phone Number
(800) 209-0878
MEDIFAST as an Employer
3.8/5
MEDIFAST has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
MEDIFAST scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MEDIFAST would recommend the brand to a friend. ENPS measures how likely MEDIFAST employees would recommend working at MEDIFAST to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
