-100
NPS
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Brand Page
MedImpact
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About MedImpact's Brand
"MedImpact provides pharmacy benefit management services to the medicare, and self-insured market segments."
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MedImpact NPS
MedImpact's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MedImpact's customers would recommend using the product based on a scale of -100 to 100.
MedImpact Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MedImpact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedImpact Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MedImpact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedImpact Product Quality
1.5/5
MedImpact has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedImpact's overall Product Quality score rated by its users and customers.
MedImpact Product Information
MedImpact’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://medimpact.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
MedImpact Pricing
MedImpact ROI & Value For Money
1.5/5
MedImpact has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedImpact's overall ROI score rated by its users and customers.
MedImpact Customer Service
1.5/5
MedImpact has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedImpact's overall Customer Service score rated by its users and customers.
About MedImpact's Customer Service
Address
San Diego, CA
Website
http://medimpact.com/
