-63
NPS
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MedImpact Healthcare Systems
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About MedImpact Healthcare Systems' Brand
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
1.6/5
Customer Service
MedImpact Healthcare Systems NPS
MedImpact Healthcare Systems's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether MedImpact Healthcare Systems's customers would recommend using the product based on a scale of -100 to 100.
MedImpact Healthcare Systems Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
MedImpact Healthcare Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -67 | Jan 2023 | -67 |
Mar 2023 -71 | Mar 2023 | -71 |
Apr 2023 -75 | Apr 2023 | -75 |
Oct 2023 -50 | Oct 2023 | -50 |
Nov 2023 -54 | Nov 2023 | -54 |
Jan 2024 -59 | Jan 2024 | -59 |
Dec 2024 -62 | Dec 2024 | -62 |
Jan 2025 -64 | Jan 2025 | -64 |
Apr 2025 -67 | Apr 2025 | -67 |
Sep 2025 -63 | Sep 2025 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedImpact Healthcare Systems NPS by Gender
Female customers rated MedImpact Healthcare Systems's NPS 25 points higher than Male customers.
Male
-100
MedImpact Healthcare Systems's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-75
MedImpact Healthcare Systems's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
MedImpact Healthcare Systems NPS by Ethnicity
MedImpact Healthcare Systems's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
MedImpact Healthcare Systems NPS by Usage
MedImpact Healthcare Systems's NPS was rated -100 points by customers who have used MedImpact Healthcare Systems's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
MedImpact Healthcare Systems Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of MedImpact Healthcare Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedImpact Healthcare Systems Customer Loyalty Score by Gender
Female customers rated MedImpact Healthcare Systems's Customer Loyalty score 67% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MedImpact Healthcare Systems.
Male
33%
Yes
Female
100%
Yes
MedImpact Healthcare Systems Customer Loyalty Score by Ethnicity
MedImpact Healthcare Systems's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MedImpact Healthcare Systems.
82
out of 100
Caucasian
MedImpact Healthcare Systems Customer Loyalty Score by Usage
MedImpact Healthcare Systems's Customer Loyalty score was rated 70% by customers who have used MedImpact Healthcare Systems's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MedImpact Healthcare Systems Product Quality
2.3/5
MedImpact Healthcare Systems has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MedImpact Healthcare Systems' overall Product Quality score rated by its users and customers.
MedImpact Healthcare Systems Product Information
MedImpact Healthcare Systems’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.medimpact.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into MedImpact Healthcare Systems Product Quality
MedImpact Healthcare Systems's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MedImpact Healthcare Systems' Product Quality.
Ranked MedImpact Healthcare Systems Product Quality the Highest
Ranked MedImpact Healthcare Systems Product Quality the Lowest
MedImpact Healthcare Systems Product Quality Score by Gender
MedImpact Healthcare Systems's Product Quality score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MedImpact Healthcare Systems.
Male
1.6/5
Female
1.6/5
MedImpact Healthcare Systems Product Quality Score by Ethnicity
MedImpact Healthcare Systems's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MedImpact Healthcare Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
MedImpact Healthcare Systems Product Quality Score by Usage
MedImpact Healthcare Systems's Product Quality score was rated 1.5 stars by customers who have used MedImpact Healthcare Systems's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MedImpact Healthcare Systems Pricing
MedImpact Healthcare Systems ROI & Value For Money
2/5
MedImpact Healthcare Systems has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock MedImpact Healthcare Systems' overall ROI score rated by its users and customers.
Quick Insights into MedImpact Healthcare Systems ROI
MedImpact Healthcare Systems's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MedImpact Healthcare Systems' ROI score.
Ranked MedImpact Healthcare Systems ROI the Highest
Ranked MedImpact Healthcare Systems ROI the Lowest
MedImpact Healthcare Systems ROI Score by Gender
MedImpact Healthcare Systems's ROI score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MedImpact Healthcare Systems.
Male
1.6/5
Female
1.6/5
MedImpact Healthcare Systems ROI Score by Ethnicity
MedImpact Healthcare Systems's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MedImpact Healthcare Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MedImpact Healthcare Systems ROI Score by Usage
MedImpact Healthcare Systems's ROI score was rated 1.5 stars by customers who have used MedImpact Healthcare Systems's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MedImpact Healthcare Systems Customer Satisfaction (CSAT)
MedImpact Healthcare Systems Customer Satisfaction (CSAT) Score
15 / 100
MedImpact Healthcare Systems has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MedImpact Healthcare Systems Customer Satisfaction
MedImpact Healthcare Systems's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MedImpact Healthcare Systems' Customer Satisfaction.
Ranked MedImpact Healthcare Systems Customer Satisfaction the Highest
Ranked MedImpact Healthcare Systems Customer Satisfaction the Lowest
MedImpact Healthcare Systems Customer Satisfaction Score by Gender
MedImpact Healthcare Systems's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MedImpact Healthcare Systems.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
MedImpact Healthcare Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MedImpact Healthcare Systems' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedImpact Healthcare Systems.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
MedImpact Healthcare Systems Customer Service
1.6/5
MedImpact Healthcare Systems has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MedImpact Healthcare Systems' overall Customer Service score rated by its users and customers.
About MedImpact Healthcare Systems's Customer Service
Website
https://www.medimpact.com/
Quick Insights into MedImpact Healthcare Systems Customer Service
MedImpact Healthcare Systems's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MedImpact Healthcare Systems' Customer Service score.
Ranked MedImpact Healthcare Systems Customer Service the Highest
Ranked MedImpact Healthcare Systems Customer Service the Lowest
MedImpact Healthcare Systems Customer Service Score by Gender
MedImpact Healthcare Systems's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MedImpact Healthcare Systems.
Male
1.5/5
Female
1.5/5
MedImpact Healthcare Systems Customer Service Score by Ethnicity
MedImpact Healthcare Systems's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MedImpact Healthcare Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MedImpact Healthcare Systems Customer Service Score by Usage
MedImpact Healthcare Systems's Customer Service score was rated 1.5 stars by customers who have used MedImpact Healthcare Systems's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MedImpact Healthcare Systems as an Employer
2.4/5
MedImpact Healthcare Systems has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of MedImpact Healthcare Systems
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MedImpact Healthcare Systems scored a -63 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of MedImpact Healthcare Systems would recommend the brand to a friend. ENPS measures how likely MedImpact Healthcare Systems employees would recommend working at MedImpact Healthcare Systems to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 10% | Promoters |
|---|---|
| 25% | Passive |
| 65% | Detractors |
