26
NPS
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Mediterranean Shipping Company
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About Mediterranean Shipping Company's Brand
The world's second largest shipping company, operating across all major ports with offices in 150 countries worldwide.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Mediterranean Shipping Company NPS
Mediterranean Shipping Company's Net Promoter Score (NPS) is a 26 with 59% Promoters, 8% Passives, and 33% Detractors. Net Promoter Score tracks whether Mediterranean Shipping Company's customers would recommend using the product based on a scale of -100 to 100.
Mediterranean Shipping Company Overall NPS
| 59% | Promoters |
|---|---|
| 8% | Passives |
| 33% | Detractors |
Mediterranean Shipping Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 5 | Nov 2023 | 5 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 28 | Mar 2024 | 28 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 30 | May 2024 | 30 |
Jun 2024 31 | Jun 2024 | 31 |
Jul 2024 27 | Jul 2024 | 27 |
Oct 2024 28 | Oct 2024 | 28 |
Nov 2024 31 | Nov 2024 | 31 |
Feb 2025 29 | Feb 2025 | 29 |
May 2025 24 | May 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mediterranean Shipping Company NPS by Gender
Male customers rated Mediterranean Shipping Company's NPS 62 points higher than Female customers.
Male
20
Mediterranean Shipping Company's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-42
Mediterranean Shipping Company's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Mediterranean Shipping Company NPS by Ethnicity
Mediterranean Shipping Company's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Mediterranean Shipping Company NPS by Age
Mediterranean Shipping Company's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Mediterranean Shipping Company NPS by Usage
Mediterranean Shipping Company's NPS was rated the highest by customers who have used Mediterranean Shipping Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Mediterranean Shipping Company Customer Reviews
Out of the 4 Mediterranean Shipping Company customer reviews 2 were positive and 2 were constructive. Mediterranean Shipping Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mediterranean Shipping Company Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Mediterranean Shipping Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mediterranean Shipping Company Customer Loyalty Score by Gender
Male customers rated Mediterranean Shipping Company's Customer Loyalty score 21% higher than Female customers.
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Male
82%
Yes
Female
61%
Yes
Mediterranean Shipping Company Customer Loyalty Score by Ethnicity
Mediterranean Shipping Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mediterranean Shipping Company.
64
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Mediterranean Shipping Company Customer Loyalty Score by Age
Mediterranean Shipping Company's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
36-40 70% | 36-40 | 70% |
Mediterranean Shipping Company Customer Loyalty Score by Usage
Mediterranean Shipping Company's Customer Loyalty score was rated the highest by customers who have used Mediterranean Shipping Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mediterranean Shipping Company Customer Loyalty Score by Industry
Mediterranean Shipping Company's Customer Loyalty score was rated 55% by Tech industry customers.
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Mediterranean Shipping Company Product Quality
3.8/5
Mediterranean Shipping Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Mediterranean Shipping Company Product Information
Mediterranean Shipping Company’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mediterranean Shipping Company's product the highest.
- Website
- https://www.msc.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Mediterranean Shipping Company Product Quality
Mediterranean Shipping Company's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
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Ranked Mediterranean Shipping Company Product Quality the Highest
Ranked Mediterranean Shipping Company Product Quality the Lowest
Mediterranean Shipping Company Product Quality Score by Gender
Male customers rated Mediterranean Shipping Company's Product Quality score 0.5 stars higher than Female customers.
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Male
3.8/5
Female
3.3/5
Mediterranean Shipping Company Product Quality Score by Ethnicity
Mediterranean Shipping Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mediterranean Shipping Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Mediterranean Shipping Company Product Quality Score by Age
Mediterranean Shipping Company's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mediterranean Shipping Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
36-40 1.5 | 36-40 | 1.5 |
Mediterranean Shipping Company Product Quality Score by Usage
Mediterranean Shipping Company's Product Quality score was rated the highest by customers who have used Mediterranean Shipping Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mediterranean Shipping Company Product Quality Score by Industry
Mediterranean Shipping Company's Product Quality score was rated 2.9 stars by Tech industry customers.
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Mediterranean Shipping Company Pricing
Mediterranean Shipping Company ROI & Value For Money
3.7/5
Mediterranean Shipping Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Mediterranean Shipping Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mediterranean Shipping Company ROI
Mediterranean Shipping Company's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
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Ranked Mediterranean Shipping Company ROI the Highest
Ranked Mediterranean Shipping Company ROI the Lowest
Mediterranean Shipping Company ROI Score by Gender
Male customers rated Mediterranean Shipping Company's ROI score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
Mediterranean Shipping Company ROI Score by Ethnicity
Mediterranean Shipping Company's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mediterranean Shipping Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Mediterranean Shipping Company ROI Score by Age
Mediterranean Shipping Company's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mediterranean Shipping Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 1.5 | 36-40 | 1.5 |
Mediterranean Shipping Company ROI Score by Usage
Mediterranean Shipping Company's ROI score was rated the highest by customers who have used Mediterranean Shipping Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mediterranean Shipping Company ROI Score by Industry
Mediterranean Shipping Company's ROI score was rated 1.9 stars by Tech industry customers.
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Mediterranean Shipping Company Customer Satisfaction (CSAT)
Mediterranean Shipping Company Customer Satisfaction (CSAT) Score
68 / 100
Mediterranean Shipping Company has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mediterranean Shipping Company Customer Satisfaction
Mediterranean Shipping Company's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Mediterranean Shipping Company's Customer Satisfaction.
Ranked Mediterranean Shipping Company Customer Satisfaction the Highest
Ranked Mediterranean Shipping Company Customer Satisfaction the Lowest
Mediterranean Shipping Company Customer Satisfaction Score by Gender
Male customers rated Mediterranean Shipping Company's Customer Satisfaction score 3 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
57 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Mediterranean Shipping Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mediterranean Shipping Company's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Mediterranean Shipping Company's Customer Satisfaction (CSAT) score was rated 34% according to Asian or Pacific Islander users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Mediterranean Shipping Company Customer Satisfaction Score by Age
Mediterranean Shipping Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mediterranean Shipping Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 0% |
Mediterranean Shipping Company Customer Satisfaction Score by Usage
Mediterranean Shipping Company's Customer Satisfaction score was rated the highest by customers who have used Mediterranean Shipping Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mediterranean Shipping Company Customer Satisfaction Score by Industry
Mediterranean Shipping Company's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Mediterranean Shipping Company Customer Satisfaction Score by Industry",
"text": "Mediterranean Shipping Company's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Mediterranean Shipping Company's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Mediterranean Shipping Company Customer Service
3.5/5
Mediterranean Shipping Company has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Mediterranean Shipping Company's Customer Service
Address
Chemin Rieu 12-14,
Website
https://www.msc.com/
Phone Number
41 22 703 88 88
Quick Insights into Mediterranean Shipping Company Customer Service
Mediterranean Shipping Company's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Mediterranean Shipping Company's Customer Service score.
Ranked Mediterranean Shipping Company Customer Service the Highest
Ranked Mediterranean Shipping Company Customer Service the Lowest
Mediterranean Shipping Company Customer Service Score by Gender
Male customers rated Mediterranean Shipping Company's Customer Service score 0.9 stars higher than Female customers.
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Male
3.4/5
Female
2.5/5
Mediterranean Shipping Company Customer Service Score by Ethnicity
Mediterranean Shipping Company's Customer Service score was rated 2.5 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mediterranean Shipping Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Mediterranean Shipping Company Customer Service Score by Age
Mediterranean Shipping Company's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mediterranean Shipping Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 1.5 | 36-40 | 1.5 |
Mediterranean Shipping Company Customer Service Score by Usage
Mediterranean Shipping Company's Customer Service score was rated the highest by customers who have used Mediterranean Shipping Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Mediterranean Shipping Company Customer Service Score by Industry
Mediterranean Shipping Company's Customer Service score was rated 1.6 stars by Tech industry customers.
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Mediterranean Shipping Company as an Employer
4.2/5
Mediterranean Shipping Company has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Mediterranean Shipping Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mediterranean Shipping Company scored a 26 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Mediterranean Shipping Company would recommend the brand to a friend. ENPS measures how likely Mediterranean Shipping Company employees would recommend working at Mediterranean Shipping Company to a friend.
Net Promoter Score
26
NPS Score
| 59% | Promoters |
|---|---|
| 8% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 52% | Promoters |
|---|---|
| 23% | Passive |
| 25% | Detractors |
