5
NPS
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Brand Page
Medium
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About Medium's Brand
We’re building the best place on the internet for words: a place where today’s smartest thinkers, experts, and storytellers can share big, interesting ideas.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Medium NPS
Medium's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether Medium's customers would recommend using the product based on a scale of -100 to 100.
Medium Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
Medium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 2 | Oct 2022 | 2 |
Nov 2022 3 | Nov 2022 | 3 |
Dec 2022 5 | Dec 2022 | 5 |
Jan 2023 2 | Jan 2023 | 2 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 5 | Jun 2023 | 5 |
Jul 2023 6 | Jul 2023 | 6 |
Oct 2023 7 | Oct 2023 | 7 |
Nov 2023 10 | Nov 2023 | 10 |
Dec 2023 10 | Dec 2023 | 10 |
Jan 2025 8 | Jan 2025 | 8 |
Jul 2025 5 | Jul 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medium NPS by Gender
Male customers rated Medium's NPS 29 points higher than Female customers.
Male
0
Medium's NPS was rated by Male customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Female
-29
Medium's NPS was rated -29 by Female customers on Comparably.
14%
Promoters
43%
Passives
43%
Detractors
Medium NPS by Usage
Medium's NPS was rated 0 points by customers who have used Medium's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Medium Customer Reviews
Out of the 2 Medium customer reviews 2 were positive and 0 were constructive. Medium customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Medium Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Medium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Medium Customer Loyalty Score by Gender
Female customers rated Medium's Customer Loyalty score 13% higher than Male customers.
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Male
61%
Yes
Female
74%
Yes
Medium Customer Loyalty Score by Usage
Medium's Customer Loyalty score was rated 60% by customers who have used Medium's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medium Product Quality
3.5/5
Medium has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Medium Product Information
Medium’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://medium.com/
- Company Size
- 51-200 Employees
Industry
Media
Quick Insights into Medium Product Quality
Medium's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Medium Product Quality the Highest
Ranked Medium Product Quality the Lowest
Medium Product Quality Score by Gender
Female customers rated Medium's Product Quality score 0.4 stars higher than Male customers.
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Male
2.9/5
Female
3.3/5
Medium Product Quality Score by Usage
Medium's Product Quality score was rated 3.2 stars by customers who have used Medium's products/services for Less than 1 Year.
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Medium Pricing
Medium ROI & Value For Money
3.2/5
Medium has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Medium ROI
Medium's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Medium ROI the Highest
Ranked Medium ROI the Lowest
Medium ROI Score by Gender
Female customers rated Medium's ROI score 0.8 stars higher than Male customers.
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Male
2.5/5
Female
3.3/5
Medium ROI Score by Usage
Medium's ROI score was rated 3.2 stars by customers who have used Medium's products/services for Less than 1 Year.
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Medium Customer Satisfaction (CSAT)
Medium Customer Satisfaction (CSAT) Score
63 / 100
Medium has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
21%
Satisfied
42%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medium Customer Satisfaction
Medium's Customer Satisfaction score was rated highest by customers who have used Medium's products/services for Less than 1 Year.
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Ranked Medium Customer Satisfaction the Highest
Medium Customer Satisfaction Score by Gender
Medium's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Medium Customer Satisfaction Score by Usage
Medium's Customer Satisfaction score was rated 57 points by customers who have used Medium's products/services for Less than 1 Year.
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Medium Customer Service
3.3/5
Medium has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Medium's Customer Service
Address
799 Market Street 5th Floor, San Francisco, CA 94103
Website
https://medium.com/
Medium's Social Links
Quick Insights into Medium Customer Service
Medium's Customer Service score was rated highest by customers who have used Medium's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Medium Customer Service the Highest
Ranked Medium Customer Service the Lowest
Medium Customer Service Score by Gender
Female customers rated Medium's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medium.
Male
2.5/5
Female
3/5
Medium Customer Service Score by Usage
Medium's Customer Service score was rated 3.1 stars by customers who have used Medium's products/services for Less than 1 Year.
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Medium as an Employer
3.5/5
Medium has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Medium scored a 5 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Medium would recommend the brand to a friend. ENPS measures how likely Medium employees would recommend working at Medium to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
