0
NPS
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Brand Page
Medix
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About Medix's Brand
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Medix NPS
Medix's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Medix's customers would recommend using the product based on a scale of -100 to 100.
Medix Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Medix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 -20 | Jul 2022 | -20 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -15 | Apr 2023 | -15 |
Oct 2023 -12 | Oct 2023 | -12 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medix Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Medix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medix Product Quality
3.6/5
Medix has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Medix's overall Product Quality score rated by its users and customers.
Medix Product Information
Medix’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.medixteam.com/
- Company Size
- 501-1,000 Employees
Medix Pricing
Medix ROI & Value For Money
3.9/5
Medix has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Medix's overall ROI score rated by its users and customers.
Medix Customer Satisfaction (CSAT)
Medix Customer Satisfaction (CSAT) Score
71 / 100
Medix has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
57%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medix Customer Service
3.9/5
Medix has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Medix's overall Customer Service score rated by its users and customers.
About Medix's Customer Service
Address
Chicago, IL
Website
http://www.medixteam.com/
Medix's Social Links
Medix as an Employer
Consumer vs. Employees
Medix scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Medix would recommend the brand to a friend. ENPS measures how likely Medix employees would recommend working at Medix to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
