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About MedMen's Brand

MedMen is the only turnkey management company providing services for the cannabis industry.

Brand at a Glance

73%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service

MedMen NPS

MedMen's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether MedMen's customers would recommend using the product based on a scale of -100 to 100.

MedMen Overall NPS

13
NPS
49%Promoters
15%Passives
36%Detractors
MedMen Overall NPS

MedMen NPS Trend

-100
-50
0
50
100
May 2022
11
May 202211
Jun 2022
13
Jun 202213
Jul 2022
13
Jul 202213
Aug 2022
10
Aug 202210
Oct 2022
8
Oct 20228
Dec 2022
6
Dec 20226
Jan 2023
5
Jan 20235
Mar 2023
7
Mar 20237
Apr 2023
11
Apr 202311
Mar 2024
12
Mar 202412
Jun 2024
12
Jun 202412
Dec 2024
13
Dec 202413

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MedMen NPS by Gender

Male customers rated MedMen's NPS 91 points higher than Female customers.

Male

41

MedMen's NPS was rated 41 by Male customers on Comparably.

58%
Promoters
25%
Passives
17%
Detractors

Female

-50

MedMen's NPS was rated -50 by Female customers on Comparably.

25%
Promoters
0%
Passives
75%
Detractors

MedMen NPS by Ethnicity

MedMen's NPS was rated 9 points by Caucasian customers on Comparably.

-100
-50
0
50
100
Caucasian
9
Caucasian9

MedMen NPS by Age

MedMen's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
36-40100%0%0%
Promoters
0%
Passives
33%
Detractors
67%
41-450%33%67%
Promoters
67%
Passives
0%
Detractors
33%
46-5067%0%33%
Promoters
33%
Passives
67%
Detractors
0%
51-5533%67%0%

MedMen NPS by Usage

MedMen's NPS was rated the highest by customers who have used MedMen's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
20
Less than 1 Year20
1 to 2 Years
37
1 to 2 Years37
2 to 5 Years
-43
2 to 5 Years-43

MedMen Customer Reviews

Out of the 4 MedMen customer reviews 2 were positive and 2 were constructive. MedMen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews
Positive Reviews
Constructive Reviews
What can this brand most improve?
It would be most helpful if you would provide the order details when you send the notice that the order is ready. A preview of the receipt, if you will. Other dispensaries do.
What do you value most about this brand?
Good Quality and amazing aervice
What can this brand most improve?
Your Scottsdale location has been closed , also i have bought stuff there and the battery was removed from product when on the package said the battery was included
What do you value most about this brand?
I just became a customer at Med Men and I am blown away by their outstanding store set up, level of customer and quality of products. Outstanding all around!

MedMen Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of MedMen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73
73%
27
27%
MedMen Customer Loyalty

MedMen Customer Loyalty Score by Gender

Female customers rated MedMen's Customer Loyalty score 8% higher than Male customers.

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Male
70%
Yes
Female
78%
Yes

MedMen Customer Loyalty Score by Ethnicity

MedMen's Customer Loyalty score was rated 67% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MedMen.
67
out of 100
Caucasian

MedMen Customer Loyalty Score by Age

MedMen's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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0
20%
40%
60%
80%
100%
36-40
100%
36-40100%
41-45
70%
41-4570%
46-50
70%
46-5070%
51-55
40%
51-5540%

MedMen Customer Loyalty Score by Usage

MedMen's Customer Loyalty score was rated the highest by customers who have used MedMen's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
64%
1 to 2 Years
78%
2 to 5 Years
61%

MedMen Product Quality

3.5/5

MedMen has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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MedMen Product Information

MedMen’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website
https://medmen.com/
Company Size
501-1,000 Employees

Industry

Professional Services

Quick Insights into MedMen Product Quality

MedMen's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.

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Ranked MedMen Product Quality the Highest

36-40
5
Male
3.9
1 to 2 Years
3.5

Ranked MedMen Product Quality the Lowest

41-45
3.1
2 to 5 Years
2.9
Female
2.7

MedMen Product Quality Score by Gender

Male customers rated MedMen's Product Quality score 1.2 stars higher than Female customers.

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Male

3.9/5

Female

2.7/5

MedMen Product Quality Score by Ethnicity

MedMen's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MedMen.
0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3

MedMen Product Quality Score by Age

MedMen's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MedMen.
0
1
2
3
4
5
36-40
5
36-405
41-45
3.1
41-453.1
46-50
3.5
46-503.5
51-55
4.6
51-554.6

MedMen Product Quality Score by Usage

MedMen's Product Quality score was rated the highest by customers who have used MedMen's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
3.5
2 to 5 Years
2.9

MedMen Pricing

MedMen ROI & Value For Money

3.2/5

MedMen has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Quick Insights into MedMen ROI

MedMen's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 41-45.

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Ranked MedMen ROI the Highest

46-50
4.5
Male
3.8
Caucasian
3.4

Ranked MedMen ROI the Lowest

2 to 5 Years
2.7
Female
2.1
41-45
1.8

MedMen ROI Score by Gender

Male customers rated MedMen's ROI score 1.7 stars higher than Female customers.

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Male

3.8/5

Female

2.1/5

MedMen ROI Score by Ethnicity

MedMen's ROI score was rated 3.4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MedMen.
0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4

MedMen ROI Score by Age

MedMen's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of MedMen.
0
1
2
3
4
5
36-40
4
36-404
41-45
1.8
41-451.8
46-50
4.5
46-504.5
51-55
4.3
51-554.3

MedMen ROI Score by Usage

MedMen's ROI score was rated the highest by customers who have used MedMen's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.3
1 to 2 Years
3.3
2 to 5 Years
2.7

MedMen Customer Satisfaction (CSAT)

MedMen Customer Satisfaction (CSAT) Score

67 / 100

MedMen has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied50%
Satisfied17%
Neither Satisfied nor Dissatisfied13%
Dissatisfied3%
Very Dissatisfied17%
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MedMen Customer Satisfaction

MedMen's Customer Satisfaction score was rated highest by customers who have used MedMen's products/services for 1 to 2 Years, and rated lowest by Female customers.

Sign Up to unlock insights into how customers have ranked MedMen's Customer Satisfaction.

Ranked MedMen Customer Satisfaction the Highest

1 to 2 Years
100%
51-55
100%
Male
85%

Ranked MedMen Customer Satisfaction the Lowest

46-50
67%
2 to 5 Years
33%
Female
33%

MedMen Customer Satisfaction Score by Gender

Male customers rated MedMen's Customer Satisfaction score 52 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MedMen.
85 / 100
Male
Very Satisfied
71%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
33 / 100
Female
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%

MedMen Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

MedMen's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedMen.
57 / 100
Very Satisfied43%
Satisfied14%
Neither Satisfied nor Dissatisfied0%
Dissatisfied14%
Very Dissatisfied29%
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%

MedMen Customer Satisfaction Score by Age

MedMen's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
46-50 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
46-5067%
51-55 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%

MedMen Customer Satisfaction Score by Usage

MedMen's Customer Satisfaction score was rated the highest by customers who have used MedMen's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
67
1 to 2 Years
100
2 to 5 Years
33

MedMen Customer Service

3.5/5

MedMen has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About MedMen's Customer Service

Address

8441 Warner Dr, Culver City, CA

Website

https://medmen.com/

Phone Number

+1 (323) 300-6558

Quick Insights into MedMen Customer Service

MedMen's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 41-45.

Sign Up to unlock insights into how customers have ranked MedMen's Customer Service score.

Ranked MedMen Customer Service the Highest

36-40
4.5
Male
3.8
1 to 2 Years
3.6

Ranked MedMen Customer Service the Lowest

2 to 5 Years
2.5
Female
2.5
41-45
2.1

MedMen Customer Service Score by Gender

Male customers rated MedMen's Customer Service score 1.3 stars higher than Female customers.

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Male

3.8/5

Female

2.5/5

MedMen Customer Service Score by Ethnicity

MedMen's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MedMen.
0
20
40
60
80
100
Caucasian
3.2
Caucasian3.2

MedMen Customer Service Score by Age

MedMen's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MedMen.
0
20
40
60
80
100
36-40
4.5
36-404.5
41-45
2.1
41-452.1
46-50
3.3
46-503.3
51-55
4.3
51-554.3

MedMen Customer Service Score by Usage

MedMen's Customer Service score was rated the highest by customers who have used MedMen's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
3.6
2 to 5 Years
2.5

MedMen as an Employer

2.3/5

MedMen has a 2.3/5 stars for its overall company culture rated by their employees

MedMen CEO
bottom
5%
CEO of MedMen
Adam Bierman

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MedMen scored a 13 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of MedMen would recommend the brand to a friend. ENPS measures how likely MedMen employees would recommend working at MedMen to a friend.

Net Promoter Score

13
NPS Score
49%Promoters
15%Passive
36%Detractors

Employee Net Promoter Score

-27
eNPS Score
33%Promoters
7%Passive
60%Detractors

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