100
NPS
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Brand Page
MedOptions
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About MedOptions' Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
MedOptions NPS
MedOptions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MedOptions's customers would recommend using the product based on a scale of -100 to 100.
MedOptions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MedOptions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedOptions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MedOptions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedOptions Product Quality
5/5
MedOptions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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MedOptions Product Information
MedOptions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
MedOptions Pricing
MedOptions ROI & Value For Money
4.5/5
MedOptions has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedOptions' overall ROI score rated by its users and customers.
MedOptions Customer Service
5/5
MedOptions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MedOptions' overall Customer Service score rated by its users and customers.
About MedOptions's Customer Service
Address
20 Research Parkway, Old Saybrook, CT 06475
Website
https://www.medoptionsinc.com
Phone Number
800-370-3651
MedOptions as an Employer
3.5/5
MedOptions has a 3.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
MedOptions scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of MedOptions would recommend the brand to a friend. ENPS measures how likely MedOptions employees would recommend working at MedOptions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
