72
NPS
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Brand Page
Medrio
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About Medrio's Brand
Medrio provides advanced electronic data capture (EDC) and e-clinical tools suitable for complex clinical trials.
Brand at a Glance
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Medrio NPS
Medrio's Net Promoter Score (NPS) is a 72 with 79% Promoters, 14% Passives, and 7% Detractors. Net Promoter Score tracks whether Medrio's customers would recommend using the product based on a scale of -100 to 100.
Medrio Overall NPS
| 79% | Promoters |
|---|---|
| 14% | Passives |
| 7% | Detractors |
Medrio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 71 | Aug 2020 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medrio NPS by Usage
Medrio's NPS was rated the highest by customers who have used Medrio's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 45 | 1 to 2 Years | 45 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Medrio Product Quality
4.4/5
Medrio has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Medrio's overall Product Quality score rated by its users and customers.
Medrio Product Information
Medrio serves markets in the United States, Europe, Japan, Canada, India, United Kingdom, and Germany. Medrio supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Medrio’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://medrio.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
SaaS
Languages Supported
English
French
German
Spanish
Japanese
Product Type
Electronic Data Capture Software
Clinical Trial Management Software
Medrio Pricing
Medrio ROI & Value For Money
4.3/5
Medrio has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Medrio's overall ROI score rated by its users and customers.
Medrio Pricing Plans
Medrio has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Medrio?
Small Businesses
Medium Businesses
Large Enterprises
Medrio Customer Service
5/5
Medrio has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Medrio's overall Customer Service score rated by its users and customers.
About Medrio's Customer Service
Address
345 California Street, Suite 325, San Francisco, CA
Website
http://medrio.com
Phone Number
4159622089
Medrio as an Employer
3.3/5
Medrio has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Medrio scored a 72 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Medrio would recommend the brand to a friend. ENPS measures how likely Medrio employees would recommend working at Medrio to a friend.
Net Promoter Score
72
NPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
