-42
NPS
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MedRisk
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About MedRisk's Brand
MedRisk is ranked as one of Modern Healthcare magazine’s 40 fastest growing U.S. healthcare companies and as one of the fastest-growing
Brand at a Glance
34%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
MedRisk NPS
MedRisk's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether MedRisk's customers would recommend using the product based on a scale of -100 to 100.
MedRisk Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
MedRisk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Mar 2024 -20 | Mar 2024 | -20 |
Mar 2025 -43 | Mar 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedRisk NPS by Gender
MedRisk's NPS was rated -100 by Female customers on Comparably.
Female
-100
MedRisk's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
MedRisk's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
MedRisk Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of MedRisk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedRisk Customer Loyalty Score by Gender
MedRisk's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
MedRisk Product Quality
1.7/5
MedRisk has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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MedRisk Product Information
MedRisk’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.medrisknet.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into MedRisk Product Quality
MedRisk's Product Quality score was rated highest by Female customers.
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Ranked MedRisk Product Quality the Highest
MedRisk Product Quality Score by Gender
MedRisk's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MedRisk.
Female
1.5/5
Male
N/A
MedRisk Pricing
MedRisk ROI & Value For Money
1.7/5
MedRisk has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into MedRisk ROI
MedRisk's ROI score was rated highest by Female customers.
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Ranked MedRisk ROI the Highest
MedRisk ROI Score by Gender
MedRisk's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MedRisk.
Female
1.5/5
Male
N/A
MedRisk Customer Satisfaction (CSAT)
MedRisk Customer Satisfaction (CSAT) Score
16 / 100
MedRisk has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MedRisk Customer Satisfaction
MedRisk's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked MedRisk's Customer Satisfaction.
Ranked MedRisk Customer Satisfaction the Highest
MedRisk Customer Satisfaction Score by Gender
MedRisk's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MedRisk.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
MedRisk Customer Service
1.7/5
MedRisk has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MedRisk's overall Customer Service score rated by its users and customers.
About MedRisk's Customer Service
Address
55 Yigal Alon St., King Of Prussia, PA 6789115 Israel
Website
http://www.medrisknet.com
Phone Number
610-768-5812
Quick Insights into MedRisk Customer Service
MedRisk's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked MedRisk's Customer Service score.
Ranked MedRisk Customer Service the Highest
MedRisk Customer Service Score by Gender
MedRisk's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MedRisk.
Female
1.5/5
Male
N/A
MedRisk as an Employer
2.3/5
MedRisk has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MedRisk scored a -42 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of MedRisk would recommend the brand to a friend. ENPS measures how likely MedRisk employees would recommend working at MedRisk to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 10% | Promoters |
|---|---|
| 13% | Passive |
| 77% | Detractors |
