23
NPS
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Medscape
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About Medscape's Brand
Medscape provides integrated medical information and educational tools online for primary care physicians and health care professionals.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Medscape NPS
Medscape's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Medscape's customers would recommend using the product based on a scale of -100 to 100.
Medscape Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Medscape NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 6 | Feb 2023 | 6 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 10 | Jul 2023 | 10 |
Nov 2023 15 | Nov 2023 | 15 |
Jan 2024 9 | Jan 2024 | 9 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 18 | Mar 2024 | 18 |
Sep 2024 21 | Sep 2024 | 21 |
Dec 2024 24 | Dec 2024 | 24 |
Feb 2025 26 | Feb 2025 | 26 |
Sep 2025 22 | Sep 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medscape NPS by Gender
Male customers rated Medscape's NPS 50 points higher than Female customers.
Male
50
Medscape's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
0
Medscape's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
Medscape NPS by Ethnicity
Medscape's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Medscape NPS by Age
Medscape's NPS was rated 34 points by customers ages 26-30 on Comparably.
Medscape NPS by Usage
Medscape's NPS was rated the highest by customers who have used Medscape's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Medscape Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Medscape users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Medscape Customer Loyalty Score by Gender
Male customers rated Medscape's Customer Loyalty score 39% higher than Female customers.
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Male
100%
Yes
Female
61%
Yes
Medscape Customer Loyalty Score by Ethnicity
Medscape's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Medscape.
70
out of 100
Caucasian
Medscape Customer Loyalty Score by Age
Medscape's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Medscape.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Medscape Customer Loyalty Score by Usage
Medscape's Customer Loyalty score was rated the highest by customers who have used Medscape's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Medscape Customer Loyalty Score by Industry
Medscape's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Medscape Product Quality
3.6/5
Medscape has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Medscape Product Information
Medscape’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Medscape's product the highest.
- Website
- http://www.medscape.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Medscape Product Quality
Medscape's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Medscape Product Quality the Highest
Ranked Medscape Product Quality the Lowest
Medscape Product Quality Score by Gender
Male customers rated Medscape's Product Quality score 0.8 stars higher than Female customers.
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Male
4.5/5
Female
3.7/5
Medscape Product Quality Score by Ethnicity
Medscape's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Medscape.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Medscape Product Quality Score by Age
Medscape's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Medscape.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Medscape Product Quality Score by Usage
Medscape's Product Quality score was rated the highest by customers who have used Medscape's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medscape Product Quality Score by Industry
Medscape's Product Quality score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Medscape Pricing
Medscape ROI & Value For Money
3.7/5
Medscape has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Medscape Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Medscape ROI
Medscape's ROI score was rated highest by customers who have used Medscape's products/services for Less than 1 Year, and rated lowest by customers who have used Medscape's products/services for 5 to 10 Years.
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Ranked Medscape ROI the Highest
Ranked Medscape ROI the Lowest
Medscape ROI Score by Gender
Medscape's ROI score was rated 3.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Medscape.
Male
3.6/5
Female
3.6/5
Medscape ROI Score by Ethnicity
Medscape's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Medscape.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Medscape ROI Score by Age
Medscape's ROI score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Medscape.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Medscape ROI Score by Usage
Medscape's ROI score was rated the highest by customers who have used Medscape's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Medscape ROI Score by Industry
Medscape's ROI score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Medscape Customer Satisfaction (CSAT)
Medscape Customer Satisfaction (CSAT) Score
75 / 100
Medscape has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Medscape Customer Satisfaction
Medscape's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Medscape's products/services for Less than 1 Year.
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Ranked Medscape Customer Satisfaction the Highest
Ranked Medscape Customer Satisfaction the Lowest
Medscape Customer Satisfaction Score by Gender
Male customers rated Medscape's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Medscape.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Medscape Customer Satisfaction Score by Age
Medscape's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Medscape.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
Medscape Customer Satisfaction Score by Usage
Medscape's Customer Satisfaction score was rated the highest by customers who have used Medscape's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Medscape Customer Satisfaction Score by Industry
Medscape's Customer Satisfaction score was rated 86 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Medscape Customer Satisfaction Score by Industry",
"text": "Medscape's Customer Satisfaction score was rated 86 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Medscape's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 86
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}Medscape Customer Service
3.6/5
Medscape has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Medscape's overall Customer Service score rated by its users and customers.
About Medscape's Customer Service
Address
76 Ninth Avenue, Suite 719, New York City, NY
Website
http://www.medscape.com
Phone Number
(212)624-3700
Quick Insights into Medscape Customer Service
Medscape's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Medscape's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Medscape's Customer Service score.
Ranked Medscape Customer Service the Highest
Ranked Medscape Customer Service the Lowest
Medscape Customer Service Score by Gender
Male customers rated Medscape's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Medscape.
Male
3.6/5
Female
3.5/5
Medscape Customer Service Score by Ethnicity
Medscape's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Medscape.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Medscape Customer Service Score by Age
Medscape's Customer Service score was rated 3.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Medscape.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
Medscape Customer Service Score by Usage
Medscape's Customer Service score was rated the highest by customers who have used Medscape's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Medscape Customer Service Score by Industry
Medscape's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Medscape as an Employer
Consumer vs. Employees
Medscape scored a 23 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Medscape would recommend the brand to a friend. ENPS measures how likely Medscape employees would recommend working at Medscape to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
